Summary
Overview
Work History
Education
Skills
Timeline
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Sumyhe Akhter

HR Professional
Toronto,ON

Summary

University of Toronto graduate with over 10 years of client-facing experience, including one year as an accomplished HR Program Specialist at BMO. Currently pursuing an HR Management Diploma at McMaster University and aspiring for a CHRP designation. Proficient in HR operations, data analysis, and communication. Seeking opportunities to advance skills and contribute to HR initiatives within a dynamic organization.

Overview

10
10
years of professional experience

Work History

Program Specialist

BMO Financial Group
09.2023 - 05.2024

Contract Agency: Aston Carter

  • Assisted BMO managers during all stages of the contractor labour acquisition and onboarding processes including requisition intake calls, composing job descriptions, sourcing, shortlisting, interview scheduling and managing administrative tasks.
  • 100% fill rate within 3-week time frame.
  • Acted as primary contact between BMO and suppliers, ensuring seamless communication channels.
  • Advised managers and suppliers on vendor compliance rules and external labour policies.
  • Helped with worker assignment management (cost center/manager/location changes, extensions, terminations, business title changes, bill rate amendments etc.) in Workday.
  • Assisted with time and expense entries.
  • Cultivated strong relationships with suppliers and BMO managers.
  • Delivered excellent candidate matches to meet BMO's hiring needs.

Resource Coordinator

BMO Financial Group
03.2023 - 09.2023

Contract Agency: Swoon

  • Streamlined contractor onboarding in Workday, managing HR operations like terminations and extensions, ensuring compliance with policies.
  • Proficient in data analysis and reporting using advanced Excel skills, producing insightful HR reports for BMO managers.
  • Conducted weekly reconciliations and precise headcount tracking for over 20,000 contractors, maintaining data integrity.
  • Demonstrated exceptional interpersonal skills, fostering strong relationships with suppliers and BMO managers.
  • Responsible for handling weekly geolocation cybersecurity reports, contributing to BMO's cybersecurity efforts and regulatory compliance.

Graduate Admissions Advisor

Pearson Education
04.2022 - 03.2023
  • Advised 150+ students on post-graduate programs, guiding them through admissions and enrollment.
  • Conducted telephonic candidate interviews and provided tailored guidance.
  • Maintained positive student relationships, facilitated enrollment, and provided educational sessions on course and career planning.
  • Utilized Salesforce for student management.

Customer Service Representative

Rogers Communications
12.2018 - 04.2022
  • Consistently surpassed sales targets by demonstrating the value of Rogers' products and services and providing tailored recommendations to meet client needs.

Bridal Consultant

David's Bridal
09.2016 - 05.2018
  • Increased personal sales to $65,000 by the end of tenure.

Guest Experience Leader

McDonald's
04.2015 - 04.2016
  • Memorable Achievement: Filmed instructional videos to train new employees.

Education

Diploma - Human Resource Management

McMaster University
05.2001 -

Bachelor of Arts - Sociology

University of Toronto
05.2001 -

Diploma - Liberal Arts And Science

Seneca College of Applied Arts And Technology
05.2001 -

Skills

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Timeline

Program Specialist

BMO Financial Group
09.2023 - 05.2024

Resource Coordinator

BMO Financial Group
03.2023 - 09.2023

Graduate Admissions Advisor

Pearson Education
04.2022 - 03.2023

Customer Service Representative

Rogers Communications
12.2018 - 04.2022

Bridal Consultant

David's Bridal
09.2016 - 05.2018

Guest Experience Leader

McDonald's
04.2015 - 04.2016

Diploma - Human Resource Management

McMaster University
05.2001 -

Bachelor of Arts - Sociology

University of Toronto
05.2001 -

Diploma - Liberal Arts And Science

Seneca College of Applied Arts And Technology
05.2001 -
Sumyhe AkhterHR Professional