Summary
Overview
Work History
Education
Skills
Preferredname
Timeline
Generic

Sumtana Camara

Perris,CA

Summary

Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology.

Overview

8
8
years of professional experience

Work History

Bulk Mail Clerk

United States Postal Service
11.2021 - Current
  • In an office setting, responsible for accepting, verifying, classifying, and computing postage on all classes of business mail
  • Ensure revenue protection through the proper acceptance, classification, verification, recording, and release of business mailings
  • Assist local businesses in understanding postal mailing standards, mail preparation requirements, and methods of presentation and preparation
  • Perform audits to assure customers mail meets SOX compliance standards and analyze customer data reports to provide a weekly summary of any standards not met
  • Utilize computer information systems and software to collect, review, and research account data and generate end of day reports while conveying any discrepancies to direct supervisor
  • Work as a team to provide world class customer service through telecommunications, email, and in person
  • Utilize department resources to find quick solutions to customer complaints, questions, and concerns
  • Use data entry skills to process both manual and electronic postage statements, verify available funds, record payments, perform reversals, refunds, and electronic verifications
  • Provide customer training to arm customers with the knowledge and skills needed to use new electronic processes, procedures, products, and services.

Riverside County TAP Health Service Assistant

Riverside County EOC
06.2020 - 10.2021
  • Establish effective lines of communication between the Department of Public Health, Emergency Operations Center, State of California, and the community.
  • Provide COVID 19 related information about health services, policies, and procedures to clients, patients, businesses, and the public
  • Track progress of exposed COVID-19 patients and provide resources to assist with the quarantine process
  • Contribute to CalRedie support staff by assisting with data entry, filing, scanning, jurisdiction transfers, and analyzing lab results
  • Use data entry skills to input COVID-19 lab results into applicable public health records database
  • Support leads by helping to formulate effective strategies and assist in the implementation of those strategic plans
  • Responsible for providing alternative solutions to customer concerns and answers to customer questions.
  • Maintained electronic health record management systems to analyze and process data.

Part-Time Weekend Sales Associate

Lowe's
01.2018 - 02.2021
  • Paint department sales associate responsible for assisting customers with proper paint and brand identification as well as paint matching
  • Responsible for clean traffic lanes and informing customers about current sales or promotions
  • Responsible for maintaining the workflow, by verifying stock availability, maintaining inventory counts, performing cycle counts, and restocking supplies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Receptionist/Logistics Clerk

Technicote Inc-CCA
02.2018 - 05.2019
  • Handle 50 plus inbound and outbound calls daily giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Work closely with customers in analyzing and coordinating all inbound and outbound product shipments
  • Assist customer service department with initial verification and identification of damage on incoming and outgoing shipments
  • Utilize data entry skills to process all shipping and receiving documentation such as BOL's
  • Assist with maintaining inventory of warehouse and front office supplies by creating and updating monthly excel inventory spreadsheets
  • Work in partnership with the accounting department in managing office expenses and verifying load payments prior to transport
  • Maintain accurate and up to date record keeping.

Inventory Associate - Expert

RGIS
05.2016 - 04.2017
  • Responsible for conducting physical inventory counts, cycle counts, and audits of customer locations daily
  • This includes counting items, verifying accuracy of inventory, and reconciling discrepancies
  • In addition to participating in other special projects as assigned and adhering to all RGIS policies and procedures
  • Assure customers are in accordance with company standards by utilizing handheld scanners to accurately count items and verify accuracy of data collected
  • Responsible for maintaining high level of accuracy while counting items quickly and efficiently
  • Follow all safety protocols and procedures when handling merchandise and communicate effectively with store personnel regarding any discrepancies or issues
  • Ensuring that all paperwork is completed accurately and on time and assist in training of new auditors as needed
  • Provide feedback to management on process improvements and monitor stock levels and report any discrepancies to management.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.

Logistics Customer Service Representative

Recuriter Exchange/NFI Industries
08.2016 - 12.2016
  • Interact with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, and inventory counts.
  • Collaborate with colleagues in processing and data entry of all customer orders, stock report production, and product availability checks.
  • Act as a team, coordinating any special last-minute shipping and receiving requests in conjunction with traffic and operations departments.
  • Maintain corresponding files related to all paperwork associated with orders.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Data Analyst Essentials + PL-300 - Microsoft Power BI Data Analysts Training Program - Database Management

University of Texas At Austin - Current
Austin, TX
09.2024

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
10.2022

Financial Planning Certificate - Finance

University of Phoenix
Phoenix, AZ
10.2022

Associate of Science - Business Administration

Moreno Valley College
Moreno Valley, CA
06.2018

Skills

  • Customer Service Expert
  • Strong and accurate data entry skills
  • Advanced Knowledge of computer software, such as Microsoft Office, Excel, Word, PowerPoint, and Outlook
  • Excellent organization and time management skills
  • Strong mathematical and analytical skills
  • Strong problem-solving skills
  • Ability to multitask in a high stress environment
  • Strong written and verbal communication skills
  • Advanced research and development skills
  • Strong cash flow management skills
  • Post office operations
  • Handling and sorting mail
  • Federal guideline proficiency
  • Production goal setting
  • Database Programming and SQL

Preferredname

Sue

Timeline

Bulk Mail Clerk

United States Postal Service
11.2021 - Current

Riverside County TAP Health Service Assistant

Riverside County EOC
06.2020 - 10.2021

Receptionist/Logistics Clerk

Technicote Inc-CCA
02.2018 - 05.2019

Part-Time Weekend Sales Associate

Lowe's
01.2018 - 02.2021

Logistics Customer Service Representative

Recuriter Exchange/NFI Industries
08.2016 - 12.2016

Inventory Associate - Expert

RGIS
05.2016 - 04.2017

Data Analyst Essentials + PL-300 - Microsoft Power BI Data Analysts Training Program - Database Management

University of Texas At Austin - Current

Bachelor of Science - Business

University of Phoenix

Financial Planning Certificate - Finance

University of Phoenix

Associate of Science - Business Administration

Moreno Valley College

Similar Profiles

CREATE PROFILE
Sumtana Camara