Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sumona Das

Summary

Experienced and results-driven professional with over 8 years of diverse experience in HR, customer service, and social compliance auditing. Proven leadership skills in team development, customer service excellence, and implementing practices to promote human and labor rights, gender equality, and social dialogue. Skilled in recruitment, training facilitation, and operational management. Strong background in auditing forced labor, modern slavery, and ensuring workplace compliance with ethical standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate/Team Leader

UNIQLO Retail Stores
05.2023 - Current
  • Supervise, monitor, and develop a team to ensure retention and high motivation
  • Provide excellent customer service to maintain and reflect UNIQLO's values, mission, and vision
  • Exceed sales expectations and continuously remain knowledgeable about the company's products, promotions, and advertisements
  • Manage floor stock, replenish inventory, and ensure store cleanliness
  • Process payment transactions using POS systems and generate client invoices
  • Handle client inquiries professionally, providing solutions and support
  • Generate reports as required

Social Compliance Auditor

Impactt Limited
01.2019 - 01.2023
  • Conducted social compliance audits and interviews to assess labor rights, forced labor risks, and workplace conditions in Bangladesh, Malaysia, Singapore, Egypt, and Dubai
  • Carried out audit in multiple high-profile projects such as Supreme Committee Legacy's Workers' Welfare for the Qatar FIFA World Cup 2022, ensuring compliance with international labor standards
  • Conducted human rights impact assessments and developed strategies to mitigate risks related to child labor, systemic sexual harassment, gender discrimination (GESHD), and forced labor
  • Managed worker grievance channels, ensuring workers' voices were heard and appropriate remediation strategies were applied
  • Facilitated and trained workers on human rights, gender equality, and social dialogue, fostering awareness and capacity-building among employees
  • Wrote clear and concise reports on investigations, audits, and assessments, ensuring transparency and compliance with international labor standards
  • Served as an RBA Auditor, conducting responsible business audits and evaluating corporate social responsibility compliance
  • Developed materials, guidelines, and tools for implementing various projects, improving operational effectiveness and labor rights enforcement
  • Collaborated with stakeholders, including government agencies, businesses, and NGOs, to drive sustainable labor rights improvements
  • Developed remediation programs to address labor violations, improve workplace conditions, and enhance compliance with ethical business practices

HR & Admin Manager

Mir BD Group
07.2018 - 07.2019
  • Coordinated recruitment processes, including interviewing candidates and working with hiring managers
  • Administered payroll submissions and training requests
  • Organized orientation programs for new hires and posted job advertisements
  • Managed employee performance reviews and appraisals
  • Coordinated regional recruitment efforts for sales positions in collaboration with Sales Management

HR & Business Development Assistant Manager

Global Explore Pvt Ltd
08.2014 - 06.2018
  • Assisted in recruitment, selection, and performance management processes
  • Managed administrative tasks and maintained databases
  • Organized career development and training programs for employees
  • Evaluated the performance of subordinates and organized staff training activities

Operation Office Customer Service

VFS Global
01.2011 - 12.2014
  • Managed visa processing and document scrutiny for applicants
  • Provided customer service via email, phone, and in-person, addressing queries and issues
  • Processed cash and bank transactions with accuracy
  • Ensured timely and accurate data entry into the system and compliance with standard operating procedures
  • Assisted the Deputy Manager and Operations Manager with administrative and logistics tasks

Education

Master of Business Administration (MBA) - Human Resource Management

State University
01.2013

Bachelor of Business Administration (BBA) - Marketing

Daffodil International University
01.2012

Higher Secondary School Certificate (HSC) - Business Studies

Dhaka City College
01.2006

Secondary School Certificate (SSC) - Business Studies

St. Francis Xavier's Girls' School & College
01.2004

Skills

  • Customer service
  • Motivational skills
  • Training staff
  • Customer relations
  • Human Rights & Labor Rights Assessment
  • Gender Equality Evaluation
  • Modern Slavery & Forced Labor Assessment
  • Documentation and recordkeeping
  • Office management
  • HR policies and procedures
  • Employee relations

Certification

SVAP on Forced Labor of RBA

Languages

English
Bengali
Hindi

Timeline

Sales Associate/Team Leader

UNIQLO Retail Stores
05.2023 - Current

Social Compliance Auditor

Impactt Limited
01.2019 - 01.2023

HR & Admin Manager

Mir BD Group
07.2018 - 07.2019

HR & Business Development Assistant Manager

Global Explore Pvt Ltd
08.2014 - 06.2018

Operation Office Customer Service

VFS Global
01.2011 - 12.2014

Bachelor of Business Administration (BBA) - Marketing

Daffodil International University

Higher Secondary School Certificate (HSC) - Business Studies

Dhaka City College

Secondary School Certificate (SSC) - Business Studies

St. Francis Xavier's Girls' School & College

Master of Business Administration (MBA) - Human Resource Management

State University

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Sumona Das