Summary
Skills
Work History
Education
Additional Information
Overview
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Sumon Sarker

Sumon Sarker

Windsor,ON

Summary

Results-driven banking professionals with more than 11 years of comprehensive experience in financial services. Initially, polished myself as efficient Bank Teller which ultimately facilitates to enhance multitasking competencies in managing branch, providing satisfying customer service, promoting and marketing branch products and allocating funds as well. Devoted to giving every customer a positive and memorable experience.

Skills

  • Analytical ability
  • Client Relationships And Rapport Building
  • Customer Service And Problem Solving
  • Effective Communication And Interpersonal Skills
  • Cash Handling And Drawer Balancing
  • Attention To Detail And Accuracy
  • Knowledge of Banking Regulation And Compliance
  • Proficient in Banking Software And Computer System

Work History

First Assistant Vice President

United Commercial Bank PLC
01.2023 - 07.2023
  • Monitoring account opening, cash management & anti money laundering compliance
  • Worked as Customer service & Credit Administration In-Charge and also contributed to be service efficient bank by minimizing turnaround time (TAT) by almost 40%.
  • Managing efficient customer service and rapport building resulting over 20% increases cross product selling.
  • Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
  • Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders.
  • Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Credit Administration Manager

United Commercial Bank PLC
01.2021 - 12.2022
  • Increased company growth by over 5% through collaboration with sales and marketing departments.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reduced 2% past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Bank Teller Supervisor

United Commercial Bank PLC
01.2018 - 12.2020
  • Monitor teller line to ensure smooth operations, proper staffing levels, and adherence to operational procedures.
  • Review and approve complex transactions, ensuring accuracy and compliance with banking regulations.
  • Established exceptional customer service, handling escalated customer inquiries, complaints, and requests, resulting increased cross selling by 20%.
  • Efficiently managed cash levels in branch, resulting minimizes 5% insurance cost, oversee cash ordering, and maintain cash vault's security.
  • Monitor teller drawer balancing and ensure adherence to security protocols to prevent fraud and theft.
  • Track teller performance metrics, such as transaction accuracy, transaction volume, and customer satisfaction.
  • Develop and implement training programs for tellers to enhance their skills, product knowledge, and customer service abilities.
  • Encourage teller team to actively promote bank products and services, achieving sales targets and fostering sales-oriented culture.
  • Ensure that teller operations comply with all banking regulations, policies, and procedures.
  • Identify opportunities for process improvement and efficiency enhancement within teller operations.
  • Foster positive work environment, motivating and inspiring teller team to achieve their goals and contribute to branch's success.
  • Handle and resolve complex customer issues or complaints, demonstrating strong problem-solving skills and professionalism.

Bank Teller

United Commercial Bank PLC
05.2012 - 12.2017
  • Answered over 50 customer inquiries per day regarding account balances, clearing settlement, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing turnaround time.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills resulting 100% profit target achieved.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
  • Maintained accurate records of customer transactions in line with bank procedures

Education

Master of Science - Applied Economics & Policy

University of Windsor
Windsor, ON
08.2025

Additional Information

I have visited several countries such as Turkey, UAE, Singapore, Malaysia, Indonesia, Sri Lanka, India, Nepal & Thailand for my professional and personal interest which ultimately has facilitated enhancing my communication skills. 

Overview

11
11
years of professional experience

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Sumon Sarker