Summer Hogan
Toronto
Summary
Detail-oriented and customer-focused professional with extensive experience in high-volume service environments. Skilled in providing exceptional service, coordinating event logistics, and maintaining a smooth and efficient operation. Proven ability to handle large groups, deliver timely service, and ensure guest satisfaction at every event. Proficient in using Silverware software to manage orders and reservations, with a strong commitment to teamwork and customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Expeditor, Food Runner, Hostess
La Vecchia Restaurant
04.2024 - 09.2024
- Managed the flow of over 500 covers on high volume nights, ensuring timely and accurate delivery between kitchen and front-of-house as Expeditor.
- Delivered food and beverages efficiently, ensuring exceptional service and quick resolution of customer concerns in a fast-paced fine dining environment.
- Greeted and seated guests, booked private events, managed reservations, and maintained smooth seating flow, ensuring a positive guest experience from start to finish.
- Proficient in using Silverware software for managing orders, reservations, and customer data to enhance service efficiency.
Hostess
Sunset Grill Restaurant
03.2023 - 05.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customer questions about hours, seating, and menu information.
- Cultivated warm relationships by successfully managing information and organizing speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Artisan
Scooped By Demetres
03.2022 - 09.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Restocked arriving products and moved to store display areas.
- Utilized product knowledge to educate customers on features and benefits.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Server
Chestnut's Cafe
10.2021 - 12.2021
- Cultivated friendly relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - Business Communications- Minor in Media Studies
Brock University
St. Catharines, ONSkills
- High-Volume Service
- Guest Relations & Customer Service
- Event Coordination & Support
- Silverware Software Proficiency
Certification
- Smart Serve certified
Timeline
Expeditor, Food Runner, Hostess
La Vecchia Restaurant
04.2024 - 09.2024
Hostess
Sunset Grill Restaurant
03.2023 - 05.2023
Artisan
Scooped By Demetres
03.2022 - 09.2022
Server
Chestnut's Cafe
10.2021 - 12.2021
Bachelor of Arts - Business Communications- Minor in Media Studies
Brock University
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