SUMMER WOOLARD
Ramona
Summary
Enthusiastic and service-oriented Communications major with hands-on experience supporting events, managing reservations, and providing excellent customer service in fast-paced hospitality settings. Skilled in engaging guests, coordinating logistics, and working as part of a team to ensure smooth operations. Passionate about creating memorable experiences, with a strong interest in marketing and wellness.
Overview
3
3
years of professional experience
Work History
Server
Rachel's
02.2025 - Current
- Serve guests in a fast-paced restaurant setting
- Take orders, make recommendations, and ensure guest satisfaction
- Prepare and serve beer, wine, and simple cocktails
- Maintain a clean, welcoming environment
Reservations & Event Services Assistant
CSUSM USU
01.2025 - Current
- Guide students, faculty, and clients through the event space reservation process
- Manage bookings using reservation software
- Support event setup and troubleshoot on-site issues to ensure smooth operations
- Collaborate with various departments to support building-wide event needs
- Provide excellent communication and customer service to all guests
Barista / Server
Mainstreet Coffee
08.2023 - 02.2025
- Prepared coffee drinks and handled food orders during peak times
- Delivered excellent customer service and handled inquiries professionally
- Maintained a clean work environment and supported special café events
Team Member / Cashier
Tea Monks
05.2023 - 09.2023
- Prepared custom boba drinks and processed POS transactions
- Maintained cleanliness and customer satisfaction during rushes
Server / Team Member
The Campus Way Café
09.2022 - 05.2023
- Operated cash registers and assisted with menu questions
- Delivered fast and friendly service in a high-traffic setting
Education
Bachelor of Arts - Communication
California State University, San Marcos
05.2026
High School -
Ramona High School
06.2022
Skills
- Strong customer service
- Guest engagement
- Event support
- Coordination experience
- Familiar with reservation software systems
- Floor experience in high-volume food & beverage settings
- Adaptable
- Fast learner under pressure
- Clear communicator
- Problem solver
- Basic drink prep
- Upselling
- Menu knowledge
- Cashier systems
- Leadership potential
- Team collaboration
- Passion for hospitality
- Passion for wellness
Awards
Cum Laude Academic Achievement, 2022
Timeline
Server
Rachel's
02.2025 - Current
Reservations & Event Services Assistant
CSUSM USU
01.2025 - Current
Barista / Server
Mainstreet Coffee
08.2023 - 02.2025
Team Member / Cashier
Tea Monks
05.2023 - 09.2023
Server / Team Member
The Campus Way Café
09.2022 - 05.2023
High School -
Ramona High School
Bachelor of Arts - Communication
California State University, San Marcos
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