Hi, I’m
Summer Won
North York,ON
Summary
Animal-loving Veterinary Assistant student seeking job opportunities for further career growth and experience. Offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations; ability to multitask in fast-paced environments and able to adapt well to new jobs. Main goal is to become a Veterinarian Technician.
Overview
6
years of professional experience
3
Certification
Work History
Bada Animal Hospital
Veterinary Receptionist
02.2024 - 06.2024
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
BABY MONG Premium Pet Store
Sales Floor Associate
12.2023 - 03.2024
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
COLORPLACE
Consultant
09.2023 - 01.2024
Job overview
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Conducted comprehensive wardrobe assessments for clients, identifying gaps and recommending key pieces for versatile styling options.
Miss Korea
FOH Manager
11.2020 - 03.2023
Job overview
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Performed cash handling activities and secured nightly bank deposits.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Kosam Korean Restaurant & Bar
General Manager
06.2018 - 02.2022
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Shoppers Drug Mart
Customer Service Cashier
05.2018 - 06.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered phone calls regarding customer complaints and general inquiries
- Utilized POS system to handle customer cash and credit card transactions.
Education
Robertson CollegeWinnipeg, MB
Bachelor of Science from Veterinary Assistant
03.2025
University Overview
- Final Grade: 96%
Earl Haig Secondary SchoolToronto, ON
High School Diploma
06.2018
University Overview
- Honour Roll, all 4 years
- Final Grade: 92%
Skills
- Teamwork and Collaboration
- Payment Processing
- Proficient in Microsoft Office
- Customer Service
- Empathy for Animals
- File Organization
- Appointment Scheduling
- Front Desk Operations
Languages
English
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
Certification
- Smart Serve Certification
- Food Handler Certification
About Me
As a huge animal lover, it has always been my passion to take care of animals.
I often volunteer in animal shelters in both Canada and South Korea, and have taken upon multiple pet-sitting part time jobs here and there!
I love playing with my 3 month kitten, Ella and listening to music :)
Although I am currently a student in the Veterinary Assistant program, I would one day love to become a Veterinary Technician and provide more love and care for owners and their furry companions!
(P.S I had my high school CO-OP placement at BMVC a few years back, but had to stop due to my fur allergy.. Many years have passed, and I no longer have an allergy anymore!)
Timeline
Veterinary Receptionist
Bada Animal Hospital
02.2024 - 06.2024
Sales Floor Associate
BABY MONG Premium Pet Store
12.2023 - 03.2024
Consultant
COLORPLACE
09.2023 - 01.2024
FOH Manager
Miss Korea
11.2020 - 03.2023
General Manager
Kosam Korean Restaurant & Bar
06.2018 - 02.2022
Customer Service Cashier
Shoppers Drug Mart
05.2018 - 06.2019
Robertson College
Bachelor of Science from Veterinary Assistant
Earl Haig Secondary School
High School Diploma
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