Summer Wallis
Saint Hubert
Summary
A results-driven administrative professional enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people, and materials.
Overview
11
11
years of professional experience
Work History
Senior Administrative Assistant
Canada Life Insurance
06.2025 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Served as a reliable point of contact for both internal and external stakehokders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Enhanced claimant satisfaction by efficiently processing disability insurance claims and providing timely updates.
- Communicated with providers, customers and other third parties to manage disability insurance program needs.
- Provided continuous quality review and spearheaded procedures and processes for program improvement.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
Administrative Assistant
Canada Life Insurance
08.2023 - 06.2025
- Index and classify claims data, ensuring secure handling and accurate record-keeping.
- Coordinate appointments and communication, enhancing efficiency in claims processing.
- Maintain detailed records using DCT, Ultera, BEN, Prolific and Microsoft Outlook.
- Review, pay and approve invoices.
- Prepare and distribute claims correspondence.
- Handle Protected B information
- Process off-book staff claims
Customer Relations Specialist
Canada Life Insurance
03.2021 - 08.2023
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
- Logged call information and solutions provided into internal database.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
Administrative Assistant
Montreal LA Clean
08.2020 - 08.2021
- Streamlined administrative tasks, improving organizational workflow.
- Managed communications effectively, ensuring clear correspondence.
- Processed employee timesheets accurately for payroll.
- Mentored new team members in customer service protocols while managing high-volume client communications and resolving complex inquiries.
- Orchestrated comprehensive administrative operations including correspondence management, scheduling, and document control systems.
- Managed inventory and purchasing of equipment
Property Maintenance
Hotel Escad Dix30
08.2021 - 03.2021
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Monitored common areas for cleanliness and safety.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Administrative Assistant
Montreal LA Clean
07.2014 - 08.2020
- Documented client interactions to ensure prompt issue resolution and service improvement.
- Consistently maintained high standards of cleanliness and sanitation, enhancing client satisfaction.
- Implemented efficient cleaning processes, reducing room cleaning time and increasing productivity.
- Built trust with clients through reliable service and meticulous attention to detail.
- Adapted to fast-paced environments, delivering thorough cleaning services despite frequent interruptions.
Education
Bachelor's Degree - Commerce
Concordia University
MontréalDiploma - undefined
Centennial Regional
Greenfield Park06.2013
Skills
- Goal-driven
- Multitasking
- Time Management
- Customer Relations
- Critical Thinking
- Data Entry
- Office administration
- Microsoft 365
- Expense reporting
- Process optimization
- Effective problem solving
- Detail-oriented approach
- Auditing
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Administrative Assistant
Canada Life Insurance
06.2025 - Current
Administrative Assistant
Canada Life Insurance
08.2023 - 06.2025
Property Maintenance
Hotel Escad Dix30
08.2021 - 03.2021
Customer Relations Specialist
Canada Life Insurance
03.2021 - 08.2023
Administrative Assistant
Montreal LA Clean
08.2020 - 08.2021
Administrative Assistant
Montreal LA Clean
07.2014 - 08.2020
Diploma - undefined
Centennial Regional
Bachelor's Degree - Commerce
Concordia University
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