Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Summer Wallis

Saint Hubert

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Canada Life Insurance
08.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Reviewed and handled invoices in a promptly timeline
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Customer Relations Specialist

Canada Life Insurance
03.2021 - 08.2023
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Served as a liaison between technical support teams and customers to ensure timely problem resolution.
  • Logged call information and solutions provided into internal database.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
  • Managed high-volume call center, maintaining professionalism and exceptional quality of support.
  • Provided guidance to junior team members as a subject matter expert on best practices in customer relations management.
  • Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrative Assistant

Montreal LA Clean
08.2020 - 08.2021
  • Developed administrative processes to achieve organizational objectives and improve efficiency
  • Handled management of communication by taking and making telephone calls and composing correspondence
  • Tracked and submitted employee timesheets to accounting department for payroll processing
  • Documented conversations to track requests, problems and solutions.

Housekeeping Aide

Hotel Escad Dix30
08.2021 - 03.2021
  • Completed regular and thorough cleaning of equipment, floors and furniture
  • Maintained business cleanliness protocols by inspecting guest rooms
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets
  • Monitored common areas for cleanliness and safety
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns
  • Inspected public bathrooms on daily basis
  • Exceeded company standards for cleanliness, sanitation and presentation.

Residential House Cleaner

Montreal LA Clean
07.2014 - 08.2020
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance
  • Interacted pleasantly with clients and guests when performing daily duties
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Reduced average cleaning time per room by implementing fewest steps system
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.

Education

High School Diploma -

Centennial Regional High School
Greenfield Park, QC
06.2013

Skills

  • Spoken and written French and English
  • Office Administration
  • Microsoft Excel
  • Detail oriented
  • Multitasking
  • Time Management
  • File Organization
  • Customer Relations

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Assistant

Canada Life Insurance
08.2023 - Current

Housekeeping Aide

Hotel Escad Dix30
08.2021 - 03.2021

Customer Relations Specialist

Canada Life Insurance
03.2021 - 08.2023

Administrative Assistant

Montreal LA Clean
08.2020 - 08.2021

Residential House Cleaner

Montreal LA Clean
07.2014 - 08.2020

High School Diploma -

Centennial Regional High School

Similar Profiles

CREATE PROFILE
Summer Wallis