Summer Stone
Huntington Beach
Summary
Dynamic leader with a proven track record at Stitch and Feather Inc., enhancing store operations and fostering team collaboration. Skilled in customer service management and personnel development, I significantly increased revenue by 9% from 2023 to Year to Date. My strategic approach and ability to mentor staff have consistently elevated customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Stitch and Feather Inc.
01.2023 - Current
- Rotated merchandise and displays to feature new products and promotions
- Created look and feel of visual merchandising publications to better target specific audiences.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue by 9% from 2023 to YTD and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Marketing Coordinator
DRM Resources
08.2019 - 08.2020
- Answered general marketing department inquiries by email, phone, and mail.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Took notes and dictation at meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Brand Ambassador
Essentia Water
01.2018 - 06.2019
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Communicated product value, quality, and style to educate and entice potential customers.
Shift Lead
Stitch and Feather Inc.
04.2016 - 12.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Clerical Office Assistant
Kegel, Tobin, & Truce APC
03.2014 - 04.2015
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Marketing
California State University, Long Beach
Long Beach, CA05-2019
Skills
- Store operations oversight
- Personnel development
- Operations
- Customer service management
- Work Planning and Prioritization
- Staff supervision
- Recruiting and hiring
- Teamwork and collaboration
- Multitasking and organization
Timeline
Store Manager
Stitch and Feather Inc.
01.2023 - Current
Marketing Coordinator
DRM Resources
08.2019 - 08.2020
Brand Ambassador
Essentia Water
01.2018 - 06.2019
Shift Lead
Stitch and Feather Inc.
04.2016 - 12.2018
Clerical Office Assistant
Kegel, Tobin, & Truce APC
03.2014 - 04.2015
Bachelor of Science - Marketing
California State University, Long Beach
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