Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Stewart

North Highlands

Summary

Dynamic and dedicated professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance customer experiences while effectively managing operations and creating a team-building, inclusive environment. Skilled in problem-solving and multitasking. Consistently ensuring order accuracy, and maintaining a clean, safe, and organized work atmosphere. Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at customer service and using traditional and computer-based register systems. Skilled in management, with boosting sales and building reports. Committed to fostering a positive team, with a drive for performance improvements, making the work and community feel like home.

Overview

12
12
years of professional experience

Work History

Sales Floor /Retail Cashier

Ross Dress for Less
Modesto
09.2024 - Current

As a Ross sales associate, we are primarily responsible for ensuring a positive customer shopping experience.

  • Greeting customers with eye contact and a smile.
  • Assisting customers with finding merchandise.
  • Maintaining a clean and organized sales floor.
  • Adhering to company standards for presentation and great customer service.
  • Stocking shelves with new merchandise, ensuring that all items are properly stocked, neatly arranged, and easy for customers to browse.
  • We must be knowledgeable about our store's layout, merchandise, and promotions to be able to answer customers' questions or concerns effectively.
  • Retail Cashier (Money Management)
  • Time management with customers, and speedy checkout and returns.
  • Organization Skills
  • Window Decoration.

Equipment Maintenance Technician /Lead Dispatcher

Tesla
Fremont
10.2020 - 06.2024

As a Tesla dispatcher, I was responsible for coordinating and managing people, as well as various aspects of Tesla's operations, from delivering vehicles to managing maintenance requests to be assigned and completed. I was responsible for about 20 team members during 12-hour shifts, dispatching members to repairs while keeping track of all tasks started and completed. I coordinated breaks and lunch breaks throughout each shift. As a technician, I was responsible for maintaining, repairing, and troubleshooting equipment, machinery, and building systems to ensure optimal performance and safety in the workplace. I diagnosed issues, performed repairs, and implemented preventative measures to minimize downtime. I worked with several different teams to coordinate on repairs and maintenance activities, while ensuring adherence to safety standards and procedures.

Barista

Starbucks
Sunnyvale
08.2013 - 02.2017

As a barista, I set the tone for each customer experience. I take great pride in creating good connections by promoting the Starbucks values and representing myself to customers and our team members in a kind, professional, and welcoming manner. I listen attentively when taking customers' orders, preparing and serving food and beverages, while maintaining a clean, organized, and positive environment, always providing excellent customer service. I love to learn and teach others, while also focusing on the details of my work with passion and positivity. I find joy in creating and delivering positive experiences and products to customers. I'm good at multitasking, handling payment transactions, restocking products and merchandise, and assisting with daily store operations, often while working in fast-paced environments. I've assisted with training new baristas, or with daily shift operations. Always adhering to food and safety guidelines and procedures. I collaborate well with other baristas and store staff to ensure smooth operations at work, and to provide a positive and welcoming environment to all.

Education

Certificate - Cosmetology

San Jose City College
San Jose, CA
05-2015

High School Diploma -

Homestead High School
Sunnyvale, CA
06-2008

Skills

  • Excellent customer service
  • Welcoming, kind, hospitable, and accommodating to others
  • Hardworking, respectful
  • Pays attention to detail
  • Product knowledge
  • Employee training
  • Cash handling
  • Supply restocking
  • Sales support and reporting
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Product upselling
  • Team leadership
  • Reliability and punctuality
  • Order accuracy
  • Safe food handling practices
  • Cleanliness
  • Menu memorization
  • Adaptive and creative
  • Multitasking and organization
  • Team building and collaboration
  • Excellent memory
  • Safety certified
  • Friendly and outgoing
  • Speedy and efficient
  • Workflow management
  • Performance improvement
  • Positive and motivated professional
  • Goal-oriented and time management
  • Store opening and closing
  • Problem solving and quality assurance
  • Resilience under pressure

Timeline

Sales Floor /Retail Cashier

Ross Dress for Less
09.2024 - Current

Equipment Maintenance Technician /Lead Dispatcher

Tesla
10.2020 - 06.2024

Barista

Starbucks
08.2013 - 02.2017

Certificate - Cosmetology

San Jose City College

High School Diploma -

Homestead High School
Summer Stewart