SUMMER SRAN
DELTA,BC
Summary
Results-driven Sales Consultant with background in implementing strategic sales plans and streamlining operational processes. Demonstrated strengths lie in fostering team collaboration, driving revenue growth, and improving customer satisfaction levels. Previous roles highlighted for leadership skills, ability to analyze market trends, and success in enhancing overall sales performance. Notable impact made through consistent achievement of sales targets and operational efficiencies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
THE BRICK
White Rock, British Columbia
11.2015 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Provided guidance and support to sales consultants on customer service techniques and sales strategies.
- Developed training materials for new recruits in the Sales Consultant role.
- Resolved customer complaints in a professional manner while maintaining strong client relationships.
- Maintained detailed records of all transactions involving customers including contact information, orders placed, payments received.
- Utilized CRM software to track leads generated by marketing campaigns and analyze effectiveness of those campaigns.
- Worked closely with other departments throughout the organization to ensure efficient operations.
- Directed and coordinated products, services and sales activities.
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel. MEMBER HEALTH & SAFETY COMITTEE.
- Created detailed reports on the performance of individual departments within operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Performed regular cycle counts to accurately track inventory levels and identify discrepancies.
- Handled all customer complaints in a professional manner.
PRICE ACCURACY SUPERVISOR
TARGET CANADA
ABBOTSFORD, British Columbia
05.2013 - 06.2014
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
OFFICE MANAGER
ACE TRADES AND TECHNICAL INSTITUTE
SURREY, BC
11.2012 - 05.2013
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
MBA - Business Administration
UNIVERSITY CANADA WEST
Vancouver, BC11-2012
Associate of Science - BIOTECHNOLOGY
PUNJABI UNIVERSITY PATIALA
PATIALA, INDIA07-2009
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Contract negotiation and closing tactics
- Exceeds sales goals
- Product and service knowledge
- Customer oversight
- Persuasive Communication
Certification
CERTIFIED SALESFORCE ADMINISTRATOR
Languages
English
Full Professional
Punjabi
Full Professional
HINDI
Full Professional
Accomplishments
TEAM MEMBER OF THE YEAR FOR 3 CONSECUTIVE YEARS FROM 2019 TO 2021
QUALIFIED FOR PLATINUM CLUB 7 CONSECUTIVE YEARS 2017 TO 2023
References
References available upon request.
Timeline
Sales Consultant
THE BRICK
11.2015 - Current
PRICE ACCURACY SUPERVISOR
TARGET CANADA
05.2013 - 06.2014
OFFICE MANAGER
ACE TRADES AND TECHNICAL INSTITUTE
11.2012 - 05.2013
MBA - Business Administration
UNIVERSITY CANADA WEST
Associate of Science - BIOTECHNOLOGY
PUNJABI UNIVERSITY PATIALA
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