Summer soza
Wasco
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities.
Overview
8
8
years of professional experience
Work History
Packer Site Expert Trainer
Frito-Lay
05.2018 - Current
- Leading and conducting trainings for new hires via PowerPoints and on the floor trainings
- Improved employee performance by designing and implementing effective training programs.
- Established quality control measures to ensure accurate and consistent packing of products, preventing returns and complaints from customers.
- Conducted regular performance evaluations for team members, facilitating their professional growth and development within the organization.
- Reduced packaging errors by providing comprehensive training to new packers on standard operating procedures
Frito Lay Packer/ Seasoning Operator
Frito-Lay
01.2018 - Current
- Deal in a fast-paced environment
- Stand for a long period of time
- Work in a clean and organized area
- Improved inspection efficiency by implementing advanced data analysis tools and techniques.
- Trouble shoot machinery to meet its requirement
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Ensured that product quality met customer specifications
- Maintained the safe and efficient usage of all equipment, while adjusting settings to ensure accurate production of goods
- Conducted preventable maintenance on process line and resolved production problems efficiently to minimize down time
- Quality Control
Customer Service Representative
Direct TV
03.2016 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor of Arts -
Bellevue University
Bellevue, NE05.2026
Associate - Liberal Studies
Bakersfield College
05.2018
Skills
- Proficient typing skills, strong communication, interaction, relationship-building skills strong, computer skills and exposure to
- Microsoft Word, PowerPoint, Excel Advanced in customer service Strong communication skills
- Walkie-stackie trained
- Training Initiatives, Materials Organization
- Course Planning
- Planning and Coordination
- New Hire Training, Employee Performance Reviews
- Classroom Expertise, Presentations and Demonstrations
Timeline
Packer Site Expert Trainer
Frito-Lay
05.2018 - Current
Frito Lay Packer/ Seasoning Operator
Frito-Lay
01.2018 - Current
Customer Service Representative
Direct TV
03.2016 - 08.2018
Bachelor of Arts -
Bellevue University
Associate - Liberal Studies
Bakersfield College
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