Summer Ross
Collingwood,ON
Summary
Proactive Bar Supervisor and Assistant Store Manager with extensive experience in bar operations, customer service, and staff management. Proven success in enhancing customer satisfaction, increasing sales, and maintaining high standards of cleanliness and security. Skilled in inventory management, staff training, and efficient cash handling, bringing strong team collaboration and problem-solving abilities. Goal-driven restaurant management professional with a solid background in both front- and back-of-house positions. Specializing in bar operations, team leadership, and responsible alcohol service. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Veteran Bar Supervisor with 10 years of experience. Bringing deep understanding of running profitable operation, including assessing needs, controlling inventory costs and effectively managing labor hours. Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service, and productivity targets. ServSafe Certified. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Mylar and Lorettas
10.2022 - 07.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Fulltime Day Bartender
Wacky Wings
08.2020 - 09.2022
- Contributed to positive team dynamics by collaborating effectively with coworkers on shared tasks such as restocking supplies or assisting in other areas when needed.
- Boosted customer satisfaction by consistently providing friendly and attentive service during busy shifts.
- Increased overall bar sales by promoting daily specials and up-selling premium beverages to customers.
- Collaborated with management to design seasonal drink menus, reflecting current trends and customer preferences while optimizing inventory usage.
- Received consistent positive feedback from both customers and management regarding quality of service provided, enhancing establishment reputation within the community.
- Ensured accurate cash handling procedures were followed at all times, reducing discrepancies during end-of-shift reconciliations.
- Supported venue operations by taking on additional responsibilities such as opening or closing duties when necessary, demonstrating flexibility and commitment to the team.
- Maintained high standards of cleanliness throughout the bar area, adhering to strict health code regulations for safe food handling practices.
- Maximized revenue opportunities through active participation in promotional events and themed nights at the venue, attracting new clientele and increasing foot traffic.
- Achieved high levels of customer satisfaction by promptly addressing and resolving any issues or concerns raised by patrons.
Assistant Store Manager
Spencer's Gifts
05.2018 - 07.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Fulltime Bartender and Server
East Side Mario's Restaurant
08.2016 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Lively District Secondary School
Lively, ON06.2012
Bachelor Of Physical Education And Coaching -
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2017
Skills
- Upselling strategies
- Schedule oversight
- Staff Management
- Employee Development
- Team direction
- Staff Scheduling
- Food handling
- Scheduling Coordination
Languages
English
Full Professional
Certification
- Smart Serve Training - Up to date
- WHMIS Training - Up to date
Timeline
Bar Supervisor
Mylar and Lorettas
10.2022 - 07.2024
Fulltime Day Bartender
Wacky Wings
08.2020 - 09.2022
Assistant Store Manager
Spencer's Gifts
05.2018 - 07.2020
Fulltime Bartender and Server
East Side Mario's Restaurant
08.2016 - 03.2020
High School Diploma -
Lively District Secondary School
Bachelor Of Physical Education And Coaching -
Cambrian College of Applied Arts And Technology
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