SUMMER ROSE
Richmond
Summary
Efficient, friendly, and meticulous administrative professional with a strong background in both corporate and dental office environments. Skilled in managing scheduling, billing, insurance processing, and confidential records while delivering exceptional service. Ensuring smooth office operations and positive experiences for clients and patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
College of Naturopathic Physicians of B.C.
08.2022 - 08.2023
- Provided administrative support to staff and physicians, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Processed payments and maintained education records for students.
- Managed and coordinated multiple projects while ensuring timely completion.
- Responded quickly to meet physicians’ needs and resolve registration issues.
- Maintained files and filing, keeping sensitive information confidential.
Executive Secretary
Weir-Jones Engineering
11.2018 - 01.2020
- Drafted, edited and delivered confidential project proposals, service agreements, contracts and letters.
- Created and prepared time-sensitive legal agreements for firm with efficiency and great accuracy.
- Performed a variety of accounting activities, such as expense reports, purchase orders and invoices weekly.
- Managed an active calendar of appointments, travel arrangements and events for C.E.O. and firm personnel.
- Ensured and maintained confidentiality of all communications and documentation.
Legal Administrative Assistant
Nelson & Co.
01.2018 - 09.2018
- Conducted client interviews and relayed information to attorneys.
- Managed a range of confidential records and documents throughout legal proceedings, such as litigation, settlements, depositions and criminal matters.
- Researched, drafted, edited and published legal publications and advertisements for firm.
- Accurately updated spreadsheet daily.
Dental Receptionist
Dr. Wolfe’s Dental
01.2017 - 01.2018
- Warmly greeted and checked in patients, ensuring a professional and welcoming first impression.
- Scheduled and confirmed dental appointments, coordinating with hygienists and dentists to optimize clinic flow.
- Answered and directed phone calls, responding promptly to patient inquiries and concerns.
- Processed insurance claims and payments with accuracy, maintaining confidential patient records.
- Supported dental team with administrative tasks, improving efficiency and patient satisfaction.
Dental Receptionist
Cayman Dental - Dr. Ironstone
01.2016 - 01.2017
- Provided front desk reception services, including greeting patients, answering calls, and managing correspondence.
- Scheduled and coordinated patient appointments, recalls, and follow-up visits to maintain smooth office operations.
- Verified patient information, updated charts, and ensured confidentiality of dental records.
- Processed payments, managed billing inquiries, and assisted with insurance documentation.
- Supported clinical staff by preparing daily schedules and anticipating patient flow needs.
Hudson’s Bay
10.2014 - 10.2015
- Organized weekly sales report for sales department, to track product success.
- Exceeded monthly sales goals, 12 out of 12 months of employment.
- Managed inventory record keeping, cash receipts and payments.
- Maintained customer relationships and established new ones.
- Trained new employees on cash register operations, customer service, product knowledge, and store policies.
Tampa Bay Surgery Center
06.2011 - 07.2012
- Completed registration efficiently and cordially for all new patients.
- Scheduled patient appointments, tests, and procedures in computerized scheduling system.
- Provided verbal or writing instructions to patients to prepare for appointments and procedures.
- Filed medical charts, and distributed phone messages to appropriate personnel.
Education
Associate of Science - Surgical Technology
Concorde College
Tampa, Florida06.2006
Skills
- Articulate and well spoken with excellent interpersonal skills
- Dental and medical office administration (appointments, billing, patient records)
- Full administrative support including scheduling, document preparation, and filing
- Experienced in digital archiving and confidential record management
- Genuine customer service with focus on patient satisfaction
- Impeccable written and oral communication
Certification
- First Aid / CPR Certified
Timeline
Administrative Assistant
College of Naturopathic Physicians of B.C.
08.2022 - 08.2023
Executive Secretary
Weir-Jones Engineering
11.2018 - 01.2020
Legal Administrative Assistant
Nelson & Co.
01.2018 - 09.2018
Dental Receptionist
Dr. Wolfe’s Dental
01.2017 - 01.2018
Dental Receptionist
Cayman Dental - Dr. Ironstone
01.2016 - 01.2017
Hudson’s Bay
10.2014 - 10.2015
Tampa Bay Surgery Center
06.2011 - 07.2012
Associate of Science - Surgical Technology
Concorde College