Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Summer Lund

Langford,BC

Summary

Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Starbucks. Skilled in conflict mediation and inventory control, excel in fostering team collaboration and driving significant improvements in service quality. Demonstrated ability to motivate employees and manage resources effectively, ensuring both high team morale and optimal store performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
05.2019 - Current
  • Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Sales Associate

Russell Books
02.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Organized book shelves, stacks, materials and equipment in clear, alphabetized order.

Cook

Earls Kitchen + Bar
01.2016 - 12.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.

Education

Foundations Certificate - Plumbing And Pipe Trades Foundation

Camosun College
Victoria, BC
03.2025

Skills

  • Goal-Oriented

undefined

Languages

English
Native or Bilingual

Certification

  • Emergency First Aid and CPR Level C, Red Cross Certification Valid from 2023-2026

Timeline

Supervisor

Starbucks
05.2019 - Current

Sales Associate

Russell Books
02.2018 - 05.2019

Cook

Earls Kitchen + Bar
01.2016 - 12.2018

Foundations Certificate - Plumbing And Pipe Trades Foundation

Camosun College

Similar Profiles

CREATE PROFILE
Summer Lund