Summer Hou
Kitchener,ON
Summary
Results-driven professional with 3 years of leadership experience in retail, specializing in team management, operational efficiency, and customer experience. Skilled in strategic planning and data analysis, with a proven ability to drive performance and collaborate across departments.
Overview
4
4
years of professional experience
Work History
Key Leader
lululemon
Shanghai
11.2022 - 05.2024
- Led a diverse team of 11 members, fostering a collaborative and high-performance culture.
- Managed daily operations, including scheduling and task assignments, ensuring efficient use of resources and optimal staff performance.
- Implemented goal-setting strategies and tracked progress, providing constructive feedback to enhance team development and performance.
- Developed and executed merchandising plans based on customer buying habits, improving product placement.
- Coordinated with marketing and product teams for successful product launches, enhancing brand visibility and customer engagement.
- Enhanced customer service quality and efficiency by developing and implementing solutions that improved service speed and satisfaction scores.
Department Manager
Decathlon
Shanghai
04.2021 - 11.2022
- Led a team of six Sport Leaders, enhancing performance through ongoing training and development.
- Analyzed sales figures to develop strategies that increased sales by 23.2% and improved customer satisfaction.
- Recruited, interviewed, and hired qualified candidates, building a high-performing team aligned with company goals.
- Collaborated with vendors to ensure timely delivery and optimal product selection, negotiating favourable terms to support sales goals.
- Organized promotional events and managed visual merchandising, boosting brand awareness and elevating the customer experience.
Marketing Intern
Terex
Shanghai
05.2020 - 02.2021
- Collaborated with design teams to create visuals that enhanced messaging across marketing channels, contributing to improved brand consistency and engagement.
- Collected and analyzed customer data in collaboration with the sales team to inform strategic decisions on product pricing and positioning, supporting data-driven marketing strategies.
- Generated and managed content for various media platforms, including websites and social media, to increase brand visibility and audience engagement.
- Coordinated product launches and press releases, ensuring successful execution of publicity initiatives that boosted brand awareness.
Education
Bachelor of Commerce - Business
McMaster University
Hamilton, ON06-2021
Skills
- Leadership and Team Management
- Data Analysis
- Operations Management
- Customer Service Enhancement
- Human Resources Management
- Cross-Functional Collaboration
- Strategic Planning and Execution
- Marketing and Content Creation
Languages
English
Full Professional
Mandarin
Native/ Bilingual
Timeline
Key Leader
lululemon
11.2022 - 05.2024
Department Manager
Decathlon
04.2021 - 11.2022
Marketing Intern
Terex
05.2020 - 02.2021
Bachelor of Commerce - Business
McMaster University
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