Summer Evans
Penticton,BC
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and strong patient relationships, to drive operational success.
Overview
21
21
years of professional experience
Work History
Office Manager
Rise Wellness Centre
01.2016 - Current
- Manage all incoming communication (phone and email) by answering inquiries and addressing concerns promptly
- Schedule appointments for multiple practitioners using Jane App
- Process payments for services and products for all practitioners
- Collect payments for outstanding invoices and manage financial communications with clients
- Directly bill insurance companies through Jane App and external portals
- Handle billing of Medical Services Plan (MSP) claims for patients
- Utilizing QuickBooks for billing and inventory tracking (prior to switching to Jane App)
- Order and receive products from suppliers, maintain inventory control, and track stock levels
- Organize patient charts, ensuring they are filed accurately and are readily available
- Prepare bank deposits
- Coordinate communication with other doctor offices when required for patient care
- Train new employees on office procedures and the use of Jane App
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
Assistant Manager
The Soulfull Project Clothing Boutique
01.2014 - 01.2015
- Delivering exceptional customer service to enhance client satisfaction
- Managing the procurement of new clothing inventory
- Processing and pricing/tagging incoming orders
- Managing bill payments
- Efficiently handling order fulfillment and shipping
- Responding promptly to emails and phone inquiries
- Updating the company website with new photos and product listings
- Conducting regular inventory checks and stock management
- Providing training and guidance to new employees
- Ensuring the store environment remains clean, organized, and welcoming at all times.
Home Daycare Provider
Self Employed
01.2004 - 01.2014
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Offered early language exposure through story time sessions fostering literacy skills.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child's progress.
- Coordinated stimulating field trips and outings to enrich children's learning experiences outside of the daycare setting.
Education
High School Diploma -
Penticton Secondary School
Penticton, BC1997
Skills
- Interpersonal Skills/Customer Service: Friendly, enthusiastic, empathetic, patient, and understanding, fostering strong relationships with clients and team members
- Multitasking: Skilled in managing multiple tasks simultaneously while maintaining quality and composure under pressure
- Organized & Reliable: Highly organized and dependable in all aspects of office management
- Trustworthy & Honest: Handling confidential information responsibly
Languages
English
Timeline
Office Manager
Rise Wellness Centre
01.2016 - Current
Assistant Manager
The Soulfull Project Clothing Boutique
01.2014 - 01.2015
Home Daycare Provider
Self Employed
01.2004 - 01.2014
High School Diploma -
Penticton Secondary School
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