Summer Dixon
Scarborough, ON,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rapid City Transportation
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Served high volumes of customers daily with a positive attitude.
Customer Service Representative
Numeris
05.2022 - 08.2023
- Performed client service functions including execution of client invoicing, issue/problem resolution, client education, and account maintenance
- Respond to client inquiries and complaints in a timely and professional manner
- Answered, screened, and processed over 200 calls daily using a call management system and web-based communications
- Served as the relationship contact for 100+ clients while establishing and maintaining relationships with key clients to ensure customer satisfaction
Client Service Representative
Uncharted Pictures
02.2020 - 03.2022
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Receptionist [Front Desk]
XLash Cosmetics
03.2018 - 11.2019
- Schedule client appointments, explain clinic policy to patients, process all mail, receiving and delivering messages, complete insurance and other medical forms, organize medical reports and insurance forms, maintaining the receptionist area
- Efficiently managed client registration, and checking/checkout while providing excellent customer service
- Responsible for client appointment booking, reminder calls, payment processing/co-pays, cashier duties, referrals, lab orders, as well as insurance verification
- Handled office equipment such as multi-line consoles, fax machines, scanners, and credit card machines
- Provided great services to ensure the clients would return and were satisfied with their service
- Answered phone calls and emails to schedule client appointments
Education
Diploma - Makeup Artistry
Canadian Beauty College
03-2019
Highschool Diploma -
BLESSED POPE JOHN PAUL II
06.2014
Skills
- Client/Customer Solutions
- Client Relationship Building
- Product Knowledge
- Conflict Resolution
- Clear Communication Skills
- Time Management Skills
- Digital/Tech Proficiency
- Social Media Marketing
- Make-Up Application/Artistry
- Hospitality
- MS Office Suites
- Office Management Skills
- Filling/Data Collection Skills
- Active listening
- Critical thinking
- Data entry
References
Available upon request.
Languages
English
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- First Aid Certification
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
- ServSafe Food Handler's Certification
Timeline
Customer Service Representative
Rapid City Transportation
11.2023 - Current
Customer Service Representative
Numeris
05.2022 - 08.2023
Client Service Representative
Uncharted Pictures
02.2020 - 03.2022
Receptionist [Front Desk]
XLash Cosmetics
03.2018 - 11.2019
Highschool Diploma -
BLESSED POPE JOHN PAUL II
- Microsoft Office Specialist (MOS) - Microsoft.
- First Aid Certification
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
- ServSafe Food Handler's Certification
Diploma - Makeup Artistry
Canadian Beauty College
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