Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
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Summer Dhillon

Langley,Canada

Summary

Dynamic administrative management professional recognized for enhancing productivity and efficiency through strategic planning and process optimization. Proven expertise in team leadership and operational performance, with a strong emphasis on effective communication and problem-solving. Committed to driving organizational improvement and contributing to the success of a forward-thinking organization.

Overview

11
11
years of professional experience

Work History

Director of Administration & Communications

Sonrise Full Gospel Church
Surrey, BC
10.2022 - 02.2025
  • Led regular email communication and served as the primary point of contact via email and phone.
  • Managed and optimized email campaigns using MailChimp to enhance engagement and outreach.
  • Created engaging and interactive content for social media, aligning with current and upcoming events.
  • Designed graphics using Canva, Creative Suite, and other platforms in accordance with brand guidelines.
  • Developed and maintained the church website using WordPress (Elementor), Squarespace, and YouTube Studio, while tracking analytics through Google Analytics and managing social media via Meta Business Manager.
  • Led internal team communications and project management using Slack and Asana.
  • Managed and organized digital databases (Dropbox, Planning Center), overseeing document filing for courses, background checks, invoices, and more.
  • Handled procurement and inventory management for all church supplies, including janitorial, office, and copier needs.
  • Served as the primary contact for rental bookings, managing both the Google and physical calendar.
  • Led and executed various administrative projects such as Ministry Handbooks, meeting minutes, and staff event coordination.
  • Led and coordinated large-scale church-wide events, ensuring seamless execution.
  • Provided oversight and leadership for Sunday morning cashiers, janitorial staff, and funeral/wedding event teams.
  • Partnered with Facilities Lead to coordinate routine building maintenance and inspections.
  • Supported additional church events and ministry needs as required.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Established administrative processes to streamline workflow, reduce costs, and increase productivity.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
  • Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
  • Coordinated with external contractors for specialized maintenance projects.
  • Negotiated contracts with vendors and suppliers to secure cost-effective services.

Executive Assistant to the President

Thrive Electrify
White Rock, BC
08.2022 - 03.2023
  • Manage the President’s calendar, schedule meetings, and coordinate appointments
  • Screen and prioritize emails, phone calls, and correspondence
  • Prepare reports, presentations, and briefing materials
  • Handle confidential documents and sensitive information
  • Draft and proofread emails, memos, and business communications
  • Pick mail from off site mail boxes weekly
  • Organize executive meetings, board meetings, and company events
  • Prepare meeting agendas, minutes, and follow-up action items
  • Arrange travel, accommodations, and itineraries
  • Coordinate logistics for speaking engagements and conferences
  • Assist with strategic initiatives and special projects
  • Assist Operations Manager with drafting proposals
  • Research and compile data for business decisions
  • Ensure office operations run smoothly and efficiently
  • Act as a key point of contact between the President and staff, clients, and partners
  • Maintain strong professional relationships with stakeholders
  • Represent the President in meetings when necessary
  • Track and process expense reports, invoices, and reimbursements
  • Assist with budgeting and financial documentation

Manager of Administration Services

Pacific Quorum Properties
Surrey, BC
01.2021 - 06.2022
  • Supervision & Leadership: Oversaw Property Administrators, Office Clerks, and Receptionists.
  • Mentoring & Direction: Provided guidance and mentoring to administrative staff on procedures and processes.
  • Training & Development: Developed and implemented ongoing administrative training programs; facilitated cross-training and onboarded new staff in Admin/Property Management procedures.
  • Team Development & Engagement: Assessed team members' professional goals, facilitated individual development plans, and fostered a positive and motivated work environment.
  • Performance Reviews: Managed performance review process, including staff self-assessments and scheduling evaluations with the Admin Supervisor.
  • Recruitment & Hiring: Reviewed resumes, conducted interviews, and ensured a fully staffed and skilled administrative team.
  • Conflict Resolution: Addressed staff concerns and facilitated resolutions to maintain a productive workplace.
  • Time & Attendance Management: Monitored overtime, part-time, and temporary staff hours, approving timesheets as necessary.
  • Rental Department Oversight: Ensured all administrators were trained in rental processes, maintained coverage plans, and collaborated with VP of Property Management to keep procedures up to date.
  • Property Management Support: Managed administrative support requirements for Property Managers.
  • Corporate Events & Social Engagement: Led the Social Committee, organized team-building events, and assisted in corporate event planning.
  • Meeting Facilitation: Chaired monthly administrative meetings and coordinated Management and Admin/Property Management meetings.
  • Corporate Projects: Assisted with corporate initiatives and special projects as assigned.

Senior Property Administrator/Property Administrator

Pacific Quorum Properties
01.2015 - 01.2021
  • Take initiative to become familiar with PM’s portfolio, key clients, etc
  • Manage the process to ensure timely distribution of minutes within statutory guidelines
  • Prepare minutes templates prior to meeting dates
  • Edit minutes (content, formatting, spelling, punctuation, etc.)
  • Ensure all meeting dates and status of minutes are updated in real time
  • AGM/SGM notice preparation
  • Ensure AGM/SGM notices are posted/mailed out 20 days prior to the meeting date
  • Post-AGM/SGM process completion
  • Upload documents to online as necessary (meeting minutes, notices, bylaws, approved strata fee schedules/budgets, AGM/SGM notices, Agendas, building reports, letters, etc.)
  • Draft chargeback letters
  • Draft bylaw violation/fine letters
  • Draft building notices
  • Consolidate Council Agendas using NitroPro and PDF
  • Draft demand letters for PM approval for owners with outstanding balances after deadline
  • Draft collections proceedings letters
  • File Form G to place liens on units when necessary
  • File Form H to remove liens placed on units when necessary

Receptionist/Administrator

Planet Group Reality
01.2014 - 01.2015
  • Greet visitors and answer calls
  • Input and Update listings on Lonewolf
  • Schedule meetings with realtors
  • Assist Head Office HR Manager with Corporate tasks
  • Schedule meetings with Managing Broker
  • Open and Close office
  • Distribute mail to realtors
  • Accept cash payment, process and deposit in bank

Education

High School Diploma -

LA Matheson
Surrey, BC
06-2012

Skills

  • Self-Starter
  • Independent Work Ability
  • Detail-Oriented
  • Follow-Up Skills
  • Creative Problem-Solving
  • Process Streamlining
  • Continuous Improvement
  • Productivity Optimization
  • Team Collaborator
  • Dedication & Reliability
  • Trustworthiness
  • Proactive Approach
  • Prioritization Skills
  • Multi-Tasking
  • Fast-Paced Work Adaptability
  • Lonewolf Software Expertise
  • Yardi Software Proficiency
  • Asana Software Proficiency
  • Zoho Software Proficiency
  • Microsoft Office Suite Proficiency
  • Google Applications Proficiency
  • Adobe Applications Proficiency
  • Customer Service Excellence
  • Verbal Communication Skills
  • Written Communication Skills
  • Problem-Solving Abilities
  • Social Media Management
  • Event Planning
  • Budget Management
  • Process Improvement
  • Relationship Building
  • Organizational Skills

Accomplishments

  • Certification of Completion of Effective Communication Skills - CPMS 2021
  • Employee of the Month (each year) 2015-2020
  • Administrator of Year 2019

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual

Affiliations

  • Reading
  • Researching
  • Event Planning
  • Volunteering

References

References available upon request.

Timeline

Director of Administration & Communications

Sonrise Full Gospel Church
10.2022 - 02.2025

Executive Assistant to the President

Thrive Electrify
08.2022 - 03.2023

Manager of Administration Services

Pacific Quorum Properties
01.2021 - 06.2022

Senior Property Administrator/Property Administrator

Pacific Quorum Properties
01.2015 - 01.2021

Receptionist/Administrator

Planet Group Reality
01.2014 - 01.2015

High School Diploma -

LA Matheson
Summer Dhillon