Summer Cruz
Soledad
Summary
Compassionate and dependable professional with over 10 years of experience supporting youth, supervising staff, and maintaining structured, secure environments. Demonstrated expertise in behavior management, crisis intervention, trauma informed care, and team leadership. Strong background in coaching teams, implementing clear expectations, and promoting accountability while prioritizing the well-being of those served. Recognized for remaining composed under pressure, making sound decisions in high stress situations, and fostering emotional stability, safety, and dignity for individuals in care. Committed to creating environments where structure, consistency, and respect drive positive outcomes.
Overview
11
11
years of professional experience
Work History
Supervisor / Mentor Coach
Various Elementary Schools
Sacramento, CA
05.2021 - 07.2025
- Supervised and supported staff serving TK through 8th grade students
- Provided guidance to students navigating behavioral and emotional challenges
- Implemented positive behavior interventions and crisis de-escalation strategies
- Maintained structured, safe, and supportive learning environments
- Trained and coached staff in conflict resolution and student engagement strategies
- Communicated effectively with families and school administration regarding student progress
Host
The Cheesecake Factory
Sacramento, CA
10.2021 - 02.2022
- Managed guest flow in a high volume, fast paced dining environment
- Coordinated seating arrangements to maximize efficiency and reduce wait times
- Addressed guest concerns promptly to ensure a positive dining experience
- Collaborated closely with servers and management to maintain smooth operations
- Handled reservation systems and accurately tracked waitlists
- Set the tone for hospitality by providing a welcoming and attentive first impression
- Assisted with maintaining cleanliness and presentation standards in the front of house area
Supervisor – Medical Facility Cleaning Services
HFM Correctional Training Facility
Soledad, CA
06.2018 - 01.2021
- Supervised staff in medical and clinical environments while adhering to strict safety policies, rules and regulations
- Ensured compliance with sanitation, infection control, and established safety standards
- Conducted routine inspections and maintained accurate, detailed documentation
- Oversaw staff scheduling, performance, and accountability
Server
Private Golf Club
Pebble Beach, CA
02.2016 - 05.2018
- Delivered high level, professional service in fast paced, high pressure environments
- Maintained composure, discretion, and attention to detail during large scale events
- Collaborated effectively with team members to ensure seamless guest experiences
- Built strong rapport with members and guests to enhance overall satisfaction
- Anticipated guest needs and resolved concerns promptly and professionally
- Managed multiple tables and service priorities while maintaining accuracy
- Uphold presentation and service standards consistent with an upscale dining environment
- Supported event execution, including banquets and private functions
Store Manager
Cold Stone Creamery
Salinas, CA
05.2016 - 03.2018
- Supervised, trained, and mentored team members to ensure strong performance and customer service
- Managed daily store operations, including opening and closing procedures
- Resolved employee and customer concerns professionally and efficiently
- Developed and maintained staff schedules to ensure adequate coverage and productivity
- Oversaw cash handling, deposits, and financial accountability
- Maintained compliance with company policies, food safety, and health regulations
- Led team meetings to reinforce expectations and drive performance
- Increased team efficiency by setting clear standards and holding staff accountable
- Supported hiring and onboarding of new employees
After School Teacher Aide
YMCA
Soledad, CA
06.2014 - 12.2016
- Supervised children ages 7 to 12 in structured academic and enrichment programming
- Supported emotional regulation, conflict resolution, and positive peer interactions
- Ensured student safety while maintaining consistent routines and clear expectations
- Assisted lead teachers with lesson planning and classroom activities
- Monitored behavior and implemented age-appropriate behavior management strategies
- Communicated with parents regarding student progress and daily updates
- Encouraged teamwork, respect, and accountability among participants
- Organized recreational activities that promoted physical activity and social development
- Maintained accurate attendance records and incident documentation
Education
High School Diploma -
Gonzales High School
Gonzales, CA05-2016
Skills
- Behavioral & Emotional Regulation Support
- Crisis De-escalation
- Conflict Resolution
- Client Safety & Supervision
- Documentation & Reporting
- Policy & Procedure Compliance
- Strong Interpersonal Communication
- Team Leadership
- Trauma-Informed Support
Timeline
Host
The Cheesecake Factory
10.2021 - 02.2022
Supervisor / Mentor Coach
Various Elementary Schools
05.2021 - 07.2025
Supervisor – Medical Facility Cleaning Services
HFM Correctional Training Facility
06.2018 - 01.2021
Store Manager
Cold Stone Creamery
05.2016 - 03.2018
Server
Private Golf Club
02.2016 - 05.2018
After School Teacher Aide
YMCA
06.2014 - 12.2016
High School Diploma -
Gonzales High School