Summer Calderhead

While working for this company, I had the pleasure to explore and be placed in various job positions. I started in reception and later on moved into accounts payable. For the past 6 years, I have acted as the service coordinator/dispatcher. This position has significantly grown to include various responsibilities that allowed our company to delegate AP, AR and fleet management into my every day tasks.

• Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Gathered, organized and input information into digital database.
• Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
• Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
• Communicated with clients and service providers to provide updates on work progress.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Educated staff on organizational mission and goals to help employees achieve success.
• Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Provided professional services and support in a dynamic work environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened financial operations by conducting month end reconciliations and financial reporting.
• Reconciled processed work by verifying entries and comparing system reports to balance numbers.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
• Developed and maintained positive relationships with clients to maximize collections.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked well in a team setting, providing support and guidance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Acted as first point of contact and set appointments for prospective clients.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
• Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
• Enforced team adherence to safety regulations and protocols.
• Over saw completed internal vehicle inspections and requested maintenance tasks be completed within specific timeframes.