SUMIYA SAYED
Edmonton,Canada
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Bluenotes
2023.06 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
LEAD CUSTOMER SERVICE MANAGER
WALMART SUPERCENTRE
2019.01 - 2023.02
- Effectively supervised day-to-day front-end operations of a busy customer service department
- Hired, trained, and mentored top customer service agents and front-end staff
- Implemented ambitious customer satisfaction goals, and better enabled customer service staff members to effectively meet them
- Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers
- Managed and updated the customer loyalty program.
CASHIER, CREW MEMBER
OPA! OF GREECE
2019.01 - 2019.07
- Worked well with crew members and prepared items according to written and verbal orders.
SALES ASSOCIATE, CASHIER
THE CHILDREN'S PLACE
2018.01 - 2019.01
- Performed sales duties in busy department store, including POS, opening, closing, cleaning, stocking, facing, and product knowledge
- Operated POS system with 100% accuracy and zero mistakes
- Opened store on 30% of shifts, including opening cash drawer and front door and fulfilling 30-point opening checklist
- Closed store 2 days per week, including delivery of cash bag to bank
- Trained 3 retail sales associates in customer service best practices.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Northern Alberta Institute Of Technology
01.2022
Skills
- Punctual
- Team Training
- Front End Handling
- Problem-Solving
- Computer Literacy
- Business Development
- Strong Communication
- Fluent in English, Hindi, Bengali
- Customer Relations
- Business Planning
Languages
English
Full Professional
Timeline
Assistant Store Manager
Bluenotes
2023.06 - Current
LEAD CUSTOMER SERVICE MANAGER
WALMART SUPERCENTRE
2019.01 - 2023.02
CASHIER, CREW MEMBER
OPA! OF GREECE
2019.01 - 2019.07
SALES ASSOCIATE, CASHIER
THE CHILDREN'S PLACE
2018.01 - 2019.01
BACHELOR OF BUSINESS ADMINISTRATION -
Northern Alberta Institute Of Technology
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