Experienced Network and Security Professional with over 7 years of hands-on expertise in managing and troubleshooting Firewalls, Routers, and Switches. Proficient in network infrastructure design and implementation, routing protocols, VLANs, and advanced security concepts. Adept at working in 24x7 operational shifts and adhering to ITIL processes. Demonstrated ability to handle high-severity tickets within SLA, ensuring the maintenance of Standard Operating Procedures and delivering reliable network performance.
Overview
8
8
years of professional experience
Work History
Network Administrator
GMO GlobalSign
01.2020 - 08.2022
Led the maintenance of the Identity & Access Management (IAM) program, managing procedures for onboarding and offboarding digital identities, maintaining identity profiles, and provisioning application access
Ensured the assignment of role-based access to resources was streamlined and secure
Developed and maintained comprehensive policies, processes, and technologies to ensure privileged access to sensitive information was enforced, maintained, and audited effectively
Oversaw the implementation and operation of advanced authentication mechanisms, including Multi-Factor Authentication (MFA), Single-Sign On (SSO) authentication, remote access, and VPN solutions, enhancing overall security
Provided expert guidance on best practices and the implementation of Authentication, Authorization, and Accounting (AAA) technologies
This included Secure Web Authentication (SWA), Kerberos, directory services such as Active Directory and LDAP, and identity provider exchange standards like SAML, OAuth, and OpenID Connect
Took ownership of creating and presenting reports and metrics that communicated the operational status of the IAM function to the Chief Information Security Officer, ensuring transparency and informed decision-making
Played a crucial role in supporting the transition of legacy and decentralized applications into the IAM service portfolio, ensuring seamless integration and compliance with IAM standards
Managed in-house network operations, including planning projects and maintaining Datacentre devices such as firewalls, switches, and WLCs
Upgraded and configured firmware on Cisco ASA and SonicWall devices, and configured Cisco switches for AAA, VLAN, trunk ports, and port channels
Troubleshot and resolved complex issues related to firewalls, load balancers, IPS/IDS, proxies, and network components including LAN, WAN, and WLAN networks
Implemented SD-WAN solutions for optimized network performance
Conducted network penetration testing and vulnerability assessments using various advanced tools, ensuring robust security measures were in place
Used JIRA for ticketing and project tracking, ensuring efficient and effective network management.
Lead Network Operations Centre Engineer
British Telecom
12.2016 - 01.2020
Led the management of global network and Data Centre operations for the Royal Bank of Scotland (RBS)
Directed the creation and implementation of VLANs, switchport security, and AAA authentication (TACAS+)
Supervised security protocols, including rule modifications, NAT, firewall replacements, upgrades, high availability setups, packet capture, and log analysis using CLI and web consoles
Oversaw the troubleshooting and resolution of complex issues related to firewalls, load balancers, IPS/IDS, proxies, VLANs, and VPNs
Collaborated with Cisco TAC and IBM for high-level hardware and software issue resolution and change management processes
Managed the resolution of critical incidents and led recovery calls, ensuring swift and effective problem-solving
Monitored and responded to alerts in SIEM tools, coordinating with vendors and service providers to maintain system integrity
Ensured the timely implementation of changes and incident resolutions within SLA using ServiceNow and NGSD, driving operational efficiency and reliability.
Network Engineer
CMS Info system Pvt. Ltd.
09.2014 - 12.2016
Managed local network and Data Center operations at RBS
Resolved user issues efficiently using ServiceNow and HPSM9
Created Cisco extension profiles on CUCM and Avaya, installed new Cisco devices
Coordinated with ISPs and vendors, participated in Disaster Recovery and Power Down activities
Managed Avaya site administration tasks.
Education
Master of Information Systems Security Management -
Concordia University of Edmonton
Alberta, CANADA
05.2024
Bachelor of Computer Science -
Maharishi Dayanand University
Haryana, INDIA
06.2014
12 Standard (PCM) -
Narayana Jr College
Hyderabad, INDIA
03.2010
Skills
Identity & Access Management (IAM): IAM Program Maintenance, Digital Identities Onboarding and Offboarding, Identity Profiles Maintenance, Role-Based Access, Application Access Provisioning