Sumitpal Singh
Windsor,ON
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
Work History
Service Advisor
Mahindra & Mahindra
05.2023 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Supervisor
Ravi Motor Garage
09.2021 - 03.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
Mechanical Engineering - Mechanical Engineering Technology
MC Polytechnic College
Jalandhar06.2020
Skills
- Computer Skills
- Multitasking and Organization
- Service Estimates
- Service Scheduling
- Quality Control
- Store maintenance
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Service Advisor
Mahindra & Mahindra
05.2023 - 05.2024
Supervisor
Ravi Motor Garage
09.2021 - 03.2023
Mechanical Engineering - Mechanical Engineering Technology
MC Polytechnic College
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