Summary
Overview
Work History
Education
Skills
Projects
Certification
Work Availability
Quote
Timeline
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Sumit Sharma

Senior Manager- Operations
Regina,SK

Summary

Performance driven professional with 17 years of experience and success in Operations and Training for Banking and Insurance clients. Proven expertise in setting up new businesses with strategic planning and timely operations delivery. A strong people leader with immaculate problem solving skills who thrives on integrity and perseverance.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Senior Manager

Accenture
06.2020 - 08.2022
  • For US based insurance provider, transitioned their group benefits work and setup business from ground up. Leading a team of 50+ associates across different lines of business.
  • Led hiring, training, capacity discussions and negotiated on the scope and contractual obligation for delivery
  • Single point of contact for all stakeholders and collaborating with other cross functional teams
  • Established operating metrics for productivity, customer service and ran the steerco for transitions and later BAU
  • Hire, manage and retain high performance teams that are responsible for driving key business processes and outcomes
  • Owned P&L and was responsible profitability, operating plan, forecasting, budgeting and planning

Senior Manager

Sunlife Financial
12.2014 - 06.2020
  • Managed projects and responsible for creating operating & technology solutions for clients
  • Own, drive and prioritize projects in ways of working to deliver strategic business objective while managing resources, timelines & costs
  • Interconnect operations with project delivery and managed disruption while balancing a result driven approach with a collaborative style
  • Manage relationship with stakeholders including project team meetings and CXOs steering committee
  • Site leader handling a 70+ FTE team across multiple lines of business for end to end Group Benefits portfolio

Manager

Deutsche Bank
09.2013 - 12.2014
  • Handled a 20-member team doing periodic reviews for existing Global Markets clients for Asia and Europe regions
  • Ensuring enhanced due diligence is performed and risks are assessed before on boarding any client in the bank
  • Acting as a check point and ensuring proper audits are done for Low, Medium and High-risk clients using internal and external search engines

Assistant Manager

Genpact
10.2005 - 09.2013
  • Led a 70 FTE business for risk operations and insurance for a leading Australian bank
  • Led the Anti-Money Laundering line of business under Risk Operations
  • Managed a team of 40 people, including 2 Team Leaders, spread across two different types of works

Team Leader

  • Managing daily Operations for a 150+ FTE shop dealing in credit card customer services for high end stores in the UK for Santander Bank, erstwhile GE Money UK
  • Responsible for designing & computing performance targets, designing incentive structure along with reporting all incentive and award payouts
  • Handling client escalations and providing resolution as per defined policies

Education

MBA - Operations

Sikkim Manipal University
New Delhi
05.2014 - 05.2016

Bachelors - Commerce

University of Delhi
New Delhi
05.2005 - 05.2009

Skills

    Operations

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Projects

Lean Project on reducing cycle time for transactions. Solutions resulted in increased offshoring of work worth 8 FTEs (~CAD$256k)

Six Sigma Project on reducing No Action Required items in the team. Savings of 3 FTEs, CAD$ 96k generated through desktop automation and other solutions

Six Sigma Project done on reducing number of escalations received. Savings of CAD$ 5k generated. Also, 150+ client touchpoints impacted Established Quality and Training function for a newly transitioned debit card customer service business

Certification

Certified Scrum Master

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Project Management

10-2022

Certified Scrum Master

05-2021

Senior Manager

Accenture
06.2020 - 08.2022

Six Sigma Yellow Belt

10-2019

LOMA 281 & 291

11-2015

Senior Manager

Sunlife Financial
12.2014 - 06.2020

MBA - Operations

Sikkim Manipal University
05.2014 - 05.2016

Manager

Deutsche Bank
09.2013 - 12.2014

Assistant Manager

Genpact
10.2005 - 09.2013

Bachelors - Commerce

University of Delhi
05.2005 - 05.2009

Team Leader

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Sumit SharmaSenior Manager- Operations