Sumit Saini
Calgary,Canada
Summary
Dynamic and customer-focused retail leader with 10+ years of experience in driving store operations, enhancing team performance, and delivering exceptional omni-channel service. Proven success in coaching teams, executing corporate visual and pricing standards, minimizing shrink, and exceeding customer satisfaction metrics. Adept in leadership, training, and driving loyalty program growth, with a strong focus on compliance, safety, and people development.
Overview
12
12
years of professional experience
Work History
ASSISTANT STORE MANAGER
DSW
Calgary, AB
11.2023 - 04.2025
- Upheld and optimized Store Standards to enhance customer experience, boost traffic, and positively impact store profitability.
- Led overall store operations, driving customer service excellence through consistent coaching and shift huddles.
- Implemented visual merchandising strategies aligned with brand standards to boost customer engagement.
- Fulfilled eCommerce orders within defined timelines, contributing to omni-channel service success.
- Conducted training sessions to build team capability, enhance service quality, and promote loyalty programs.
- Maintained store compliance in LP and OH&S policies and procedures.
DEPARTMENT MANAGER
LOWE'S
Calgary, AB
04.2013 - 06.2023
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Delivered strong leadership through setting clear goals and KPIs, consistently meeting and exceeding sales and service targets.
- Oversaw visual appearance, planogram compliance, weekly pricing updates, and promotional setups, ensuring 100% alignment with corporate standards.
- Drove shrink reduction by enforcing inventory control procedures, and conducting regular audits.
- Managed team scheduling for sales and support roles to ensure optimal coverage and efficiency.
- Mentored new hires and managed performance development plans for staff advancement.
- Adhered strictly to all company policies, procedures, and customer expectation requirements.
SALES ASSOCIATE (PART TIME)
THE SOURCE
Calgary, AB
11.2014 - 10.2017
- Delivered excellent customer service by understanding client needs and offering tailored product solutions.
- Supported visual merchandising and inventory restocking in line with corporate presentation guidelines.
- Promoted store promotions, warranty, and payment plans, contributing to revenue growth.
Education
Business Management -
Humber College
Etobicoke, ON09.2012
Masters in International Business -
Kurukshetra University
09.2009
Skills
- Multi-channel Customer Service
- Team Leadership & Staff Development
- Visual Merchandising & Pricing Execution
- Loss Prevention & Inventory Control
- Training, Coaching & Succession Planning
- Strategic Scheduling & Operational Planning
- Policy Compliance & Health & Safety
- KPI Development
Timeline
ASSISTANT STORE MANAGER
DSW
11.2023 - 04.2025
SALES ASSOCIATE (PART TIME)
THE SOURCE
11.2014 - 10.2017
DEPARTMENT MANAGER
LOWE'S
04.2013 - 06.2023
Business Management -
Humber College
Masters in International Business -
Kurukshetra University
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