Sumit sahni
St. John's,NL
Summary
Adept Chef and Restaurant Supervisor with a proven track record at Mary Browns, enhancing customer satisfaction and loyalty through meticulous attention to food quality and service excellence. Skilled in culinary expertise and effective communications, I spearheaded initiatives that significantly improved team morale and operational efficiency. Expert in food safety and sanitation, my leadership contributed to a noticeable increase in sales revenue.
Overview
3
3
years of professional experience
Work History
Chef
Via Cibo
Ottawa ,Ontario
06.2022 - 04.2023
Restaurant Supervisor
Mary Browns
28 Iber Road ,Ottawa ,Ontario
08.2022 - 03.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Reduced instances of order errors by implementing new order management system.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
Cashier
George’s Souvlaki
Montreal, QC
08.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Diploma In Supply Chain Management - Business Management
Cdi College of Montreal
Montreal, QC06.2022
Diploma In Public Relations And Social Marketing - Social Marketing
Apeejay College of Fine Arts
Jalandhar,Punjab,India03.2020
Skills
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Food quality
- Ingredient Knowledge
- Kitchen equipment operation and maintenance
- Grilling Techniques
- Meal Preparation
- Food presentation
- Kitchen Operations
- Effective Communications
- Recipes and menu planning
- Frying techniques
- Verbal and written communication
- Sauce preparation
- Allergen awareness
- Food plating and presentation
- Recipe Development
- Portion and cost control
- Nutrition knowledge
- Made-to-order meals
- Vegetarian Cooking
- Equipment Maintenance
- Culinary expertise
- Process Improvements
- Butchery skills
- Seafood Preparation
- Food Cost Analysis
- Food inventories
- Utensils and equipment
- Business Management
- Braising Techniques
- Vegan Cooking
- Regional cuisine expertise
- Poaching techniques
- Signature dish creation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Reference
Mr. Tapan Trivedi (store manager ) at Mary browns diner
Phone number - +1 (709) 763-2419
Timeline
Restaurant Supervisor
Mary Browns
08.2022 - 03.2023
Chef
Via Cibo
06.2022 - 04.2023
Cashier
George’s Souvlaki
08.2020 - 11.2021
Diploma In Supply Chain Management - Business Management
Cdi College of Montreal
Diploma In Public Relations And Social Marketing - Social Marketing
Apeejay College of Fine Arts