SUMIT SACHAN
sydney,NS
Summary
Production Planner with expertise in scheduling and logistics, adept at supply chain management and inventory coordination. Skilled at analyzing production issues and implementing process improvements through detailed recordkeeping.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
North Sydney, Nova Scotia
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Representative
IO Solutions
Sydney, Nova Scotia
05.2024 - 07.2024
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Production Manager
GRG Global Textiles Ltd.
Gujarat , India
09.2021 - 12.2022
- Help management and customers as needed.
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Created reports on productivity levels, cost analysis, and inventory status.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Learned dealing with customer quality requirements of Walmart, IKEA, etc.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS04-2025
Bachelor of Technology - Man Made Fibers Technology (Textile Engineering)
Uttar Pradesh Textile Technology Institute
Kanpur,INDIA08-2021
Diploma - Electrical Engineering
Naraina Group of Institution
Kanpur, INDIA07-2018
Skills
- Production Planning
- Quality Control
- Team Development
- Project Management
- Inventory Coordination
- Customer Support
- Strong leadership abilities
- Knowledgeable of quality control standards
- Materials Management
- Operations Management
- Strategic Planning
- Knowledge of 5S methodology
- Supply Chain Management
- Raw Materials Handling
- Assembly and production
- Shift checklists
- KPI Tracking
- Technical specifications
- Cost-reduction strategies
- Supplier Relationship Management
- Excellent Communication
- Demand forecasting
- Problem-solving abilities
- SAP Software
Languages
English
Professional
Hindi
Professional
Websites
Timeline
Customer Care Representative
IO Solutions
05.2024 - 07.2024
Customer Service Representative
Walmart
09.2023 - Current
Production Manager
GRG Global Textiles Ltd.
09.2021 - 12.2022
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Bachelor of Technology - Man Made Fibers Technology (Textile Engineering)
Uttar Pradesh Textile Technology Institute
Diploma - Electrical Engineering
Naraina Group of Institution
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