Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

SUMIT MADAN

Corner Brook,NL

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Boston Pizza Restaurant
05.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Customer Service Representative

Bank Of Montreal
01.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Restaurant Manager

Soul Foods
10.2019 - 05.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Education

Project Management - Business Management

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON
12.2020

Mobile Applications Design - Information Technology

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON
05.2020

Bachelor in Computer Applications - Information Technology

Maharaja Ganga Singh University
Rajasthan
07.2016

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Desktop Technical Support
  • Technical Support
  • Software configuration
  • Network Troubleshooting

Languages

English
Full Professional

References

Soul food Group: Operational Manager Sujatika: +17059439498

Branch Manager Bank of Montreal: Katie Stewert: +17096735178

Operational Manager Boston Pizza: Amit Kumar: +17096368852

Manager Boston Pizza: Maria Maynard: +17096340886

Prof. Joshua Mccolemann Sault College: +17059894886


Timeline

Restaurant Manager

Boston Pizza Restaurant
05.2023 - Current

Customer Service Representative

Bank Of Montreal
01.2023 - 05.2023

Restaurant Manager

Soul Foods
10.2019 - 05.2023

Project Management - Business Management

Sault College of Applied Arts And Technology

Mobile Applications Design - Information Technology

Sault College of Applied Arts And Technology

Bachelor in Computer Applications - Information Technology

Maharaja Ganga Singh University

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SUMIT MADAN