Sumit Gosain
Moncton
Summary
A forward-thinking employee focused on supporting cross-functional teams to increase productivity and customer satisfaction. Retain strong leadership and interpersonal skills and advance strategic plans and sales objectives set forth by management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Consultant
The Brick
10.2023 - 01.2024
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Senior Sales Associate
Circle K
03.2023 - 09.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
Assistant Manager
Harvey's
10.2022 - 09.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored team members to enhance professional development and accountability in the workplace.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
EXECUTIVE CUSTOMER SERVICE, OPERATIONS
IEnergizer
09.2020 - 10.2021
- Provided ongoing support to sales teams to ensure seamless coordination between departments during account transitions or escalations.
- Implemented new procedures for handling customer inquiries, resulting in a more organized approach to issue resolution.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely responses.
Education
Bachelor of Computer Application - Computer Science
GGSIPU
New DelhiMaster of Management - Business/ Marketing/ MGMT
Crandall University
CanadaSkills
- Risk analysis and management
- Persuasive Communication
- Time Management
- MS Word/ Excel
- Creative Thinking
- Customer Relationship Management
- Sales expertise
Certification
Investment Funds in Canada Course (IFC)
Summer Internship with HP in Machine Learning
VISIT Certification in Core Java, Phyton
Timeline
Sales Consultant
The Brick
10.2023 - 01.2024
Senior Sales Associate
Circle K
03.2023 - 09.2023
Assistant Manager
Harvey's
10.2022 - 09.2023
EXECUTIVE CUSTOMER SERVICE, OPERATIONS
IEnergizer
09.2020 - 10.2021
Bachelor of Computer Application - Computer Science
GGSIPU
Master of Management - Business/ Marketing/ MGMT
Crandall University
Similar Profiles
Emberlyn WalshEmberlyn Walsh
Customer Service Representative at The BrickCustomer Service Representative at The Brick
Émile PapineauÉmile Papineau
Customer Service Representative at The BrickCustomer Service Representative at The Brick
Taylor BrewerTaylor Brewer
Assistant Manager Barista at The BrickAssistant Manager Barista at The Brick
Benjamin FrizzellBenjamin Frizzell
Merchandiser at The BrickMerchandiser at The Brick
Jeanne MuhawenimanaJeanne Muhawenimana
Front Desk / Customer Service at SobeysFront Desk / Customer Service at Sobeys