Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
SUMIT DHAMA

SUMIT DHAMA

East Gwillimbury,ON

Summary

Over 10 years of professional experience including outcome based account management, cloud adoption, strategic planning, cloud application design, cloud and on-prem resource administration and monitoring, infrastructure automation, architecting distributed and event-driven architectures, and supporting hybrid environments.


Strong believer and practitioner of customer empathy, critical thinking, best customer experience by working background from customer core objectives.


Being customer obsessed, driven validated customer outcomes, delivered results by meeting customer cloud adoption objectives, and earned stakeholders trust.


Enabled strategic Fortune 500 customers by advocating with support, account, partners and product stakeholders. Improved GCP experience for key accounts with spend over $100M (net revenue) annually with outperformed customer satisfaction. At AWS, increased AWS footprint for major North American customers including one of the largest Canadian insurance company with outperformed customer satisfaction.


Strong understanding and practitioner of research analysis and financial analysis to extract customer business insight, strategies, and vision. Able to analyze 10k/10Q (annual/quarterly) filings and financial statements (Income, Balance Sheet, and Cash Flow).


Winner of "The Platinum Genius Medal" that honors inventors of qualifying a patent application Academy Awards WINNER titled "Best Ensemble Performance in Technical Design".

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Google
07.2022 - Current
  • Increased GCP Healthcare products adoption and experience by strongly advocating with product, account, and engineering. Improved incident management processes and proactive customer monitoring
  • Provided best practice guidance and white gloves case routing to strategic customers with over $100M net annual revenue to GCP
  • Enabled customer with value of GCP premium support and guided with engagement best practices
  • Won Apigee based customer trust and resulted in 5 year commitment and TAM renewal with 100% CSAT
  • Increased empathy (100%+ MoM growth) with customers, partners, and fellow Googlers (Being social animal)
  • Unblocked key customers with on-prem to Google Cloud Platform (GCP) migration (Customer always need technical guidance, specialist’s engagement, best practices, and support)
  • Orchestrated cross-functional teams at customer and Google end to triage and overcome customer issues and/or critical blockers (Bridged business and technical teams in unison to expedite resolution)
  • Created better customer experience and earned trust of all stakeholders (Growth mindset believer)
  • Nurtured amazing Google culture - respecting users, opportunities, and each-other (unlearn and learn)
  • Prioritized health, rationality, empathy, critical-thinking, and communication (Being human)

Sr. Technical Account Manager

Amazon Web Services, AWS
01.2020 - 07.2022
  • Positioned and executed customer outcome based strategies to drive AWS cloud adoption and use of AWS services
  • Increased AWS footprint for major North American customers including one of largest Canadian insurance company with high customer satisfaction
  • Enabled customers with cost optimization opportunities up to 150k+ MoM (~1.8M YoY) by recommending compute rightsizing, archiving underutilize or unused storage, compute, network resources, database instances, snapshots, and storage lifecycle
  • Built strong multi-threading of relationships across customer's executive team (COO, CFO, CISCO), Engineering Team, Sales Team, and Enterprise Support Team
  • Migrated key customers and their end customers (50+) on premises, Google Cloud Platform, Microsoft Azure, IBM cloud workloads to AWS to officially be "all-in" on AWS
  • Practiced strategic programs - Infrastructure Event Management (IEM), Cloud Operations Reviews, and Management Business Reviews to help customer plan for large-scale events such as product or application launches, infrastructure migrations, marketing and/or retail scaling, and live streaming events
  • Leveraged and orchestrated AWS key resources through compete engagement - account team, solution architects, service specialists and software developers, subject matter experts, technical field communities, AWS partner team, enterprise support, and legal team to support customers and brought success for them with AWS operations and business
  • Enabled customers for new and existing AWS workload with onboarding, architecture guidance, service deep-dives, cost optimization, strategic programs, workshops, demo, proof of concepts, immersion day, game day, beta programs
  • Build close relationships with customers to best understand their business and operational needs as well as technical challenges and help them achieve greatest value from AWS
  • Earned trust of customers by helping them with their AWS spend optimization and value realizations
  • Practiced effective interpersonal communication and strategic thinking to define, validate and implement customer outcomes by orchestrating internal stakeholders

Sr. Data Engineer

American Express
09.2018 - 01.2020
  • Excelled customer operations performance and high availability
  • Provided 99.99% (confidential) platform availability that reduced application downtime from 8.76 hours year to 52.566 minutes year
  • Improved credit card application processing service level agreement with up to 30 seconds average response times
  • Optimized cost by emphasis on "reduce, reuse and recycle" paradigm thru capacity planning and reuse of available infrastructure, optimal data placements that helped drive reduction in maintenance costs worth ~$500k YoY
  • Revamped High Availability/Disaster Recovery solutions across app/database tiers to eliminate major maintenance manual interventions
  • Managed data assets as per enterprise standards, guidelines, best practices, and policies Managed database and storage volumes, scalability, security, and performance needs
  • Build and enhanced database design and infrastructure required to support business portfolio Communicated and worked collaboratively with cross-group businesses and product teams
  • Deployed new database features for ongoing sprints and manages requirements based on industry trends, new technologies, known defects, and issues
  • Functioned as active member of agile team through consistent development practices
  • Implemented relational and non-relational databases for financial APIs - internal & external and cloud, mobile, web payment applications
  • Automated manual database procurement and infrastructure deployment using DevOps and CICD Delivered and designed applications on cloud computing, containerization, and databases

Data Engineer

American Express
09.2015 - 08.2018

Oracle DBA

John Deere
07.2015 - 09.2015

Oracle DBA

VEDICSOFT
12.2014 - 07.2015

Technical Consultant

Marist College
10.2013 - 12.2014

Executive Database Administrator

Thomson Digital
09.2011 - 08.2013

Education

Master of Science - Management Information Systems

Marist College
2015

Bachelor of Technology (B.Tech - Computer Science and Engineering

Dr. A.P.J. Abdul Kalam Technical University formerly Uttar Pradesh Technical University (UPTU)
2010

Skills

  • Cloud Expert and Advisor to provide best practice based solutions
  • Customer Outcome Based Account Management
  • Critical Thinking, Strategic Planning, Empathy, Ownership, Earn Trust, and Interpersonal communication
  • Operations Review/Rigor
  • Well Architected Review/Stability
  • Cost Optimization, Security, Reliability, and Performance Efficiency
  • Business Valuation and Review Project Management
  • Agile Methodology
  • Diversity, Equity and Inclusion
  • Databases Management, Administration, and Performance Tuning
  • Relational databases - Amazon Aurora, Amazon RDS, Amazon Redshift, Oracle, PostgreSQL, MySQL
  • NoSQL databases - Amazon DynamoDB, Couchbase, Cassandra
  • DevOps - Continuous Integration and Continuous Delivery (CI/CD), Amazon Elastic Kubernetes Service (EKS)
  • Source Control using Git, CodeCommit, and Bitbucket
  • Python, YAML, JSON, SQL, PL/SQL

Certification


Google Cloud Certified Professional Cloud Architect

Google Cloud Certified Professional Database Engineer

Google Cloud Certified Associate Cloud Engineer

Critical Thinking for Better Judgment and Decision-Making

Confronting Bias: Thriving Across Our Differences (LinkedIn Learning)

Critical Thinking (LinkedIn Learning)

Interpersonal Communication (LinkedIn Learning)

Data-Driven Decision-Making for the Real World (LinkedIn Learning)

Staying Positive in the Face of Negativity (LinkedIn Learning)

AWS Certified Solutions Architect Associate

EnterpriseDB Certified Advanced Server 9.6 Professional CS300 Couchbase NoSQL Server Administration Oracle Certified Professional Oracle Certified Associate

Additional Information

  • Coached 100+ Cloud enthusiastic on LinkedIn for Career development and interview preparations as pro bono service with 5/5 rating.
  • Honors and Awards: The Platinum Genius Medal honors inventors of qualifying patent application, Winners of The Edward P. Gilligan Award for Innovation, Global Acquisition IMDP Academy Awards, Best Ensemble Performance in Technical Design-WINNER South Florida #DevCon2017 and Intellify - 3rd position in Hackathon 2016.
  • 25+ Recommendations https://www.linkedin.com/in/sumitdhama/details/recommendations/

Timeline

Technical Account Manager

Google
07.2022 - Current

Sr. Technical Account Manager

Amazon Web Services, AWS
01.2020 - 07.2022

Sr. Data Engineer

American Express
09.2018 - 01.2020

Data Engineer

American Express
09.2015 - 08.2018

Oracle DBA

John Deere
07.2015 - 09.2015

Oracle DBA

VEDICSOFT
12.2014 - 07.2015

Technical Consultant

Marist College
10.2013 - 12.2014

Executive Database Administrator

Thomson Digital
09.2011 - 08.2013

Master of Science - Management Information Systems

Marist College

Bachelor of Technology (B.Tech - Computer Science and Engineering

Dr. A.P.J. Abdul Kalam Technical University formerly Uttar Pradesh Technical University (UPTU)

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