Sumit Chawla
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Consultant
8844 Auto Sales
08.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Ramp Agent
Unifi
11.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Part Time Cashier
Real Canadian Super Store
03.2024 - 10.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Old Navy, Gap
04.2023 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Operation And Marketing Manager
Orient Craft
05.2018 - 02.2023
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Business Development Executive
Gaurav International
09.2008 - 06.2018
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Education
Bachelor Of Business Administration - BBA
IEC UNIVERSITY
07.2018
High School - Humanities
SDPS
04.2013
Skills
- Microsoft Windows
- Order Management
- Staff Supervision
- Customer Service
- Supply Chain Management
- Issue Resolution
- Merchandising Knowledge
- Teamwork and Collaboration
- Learning Strategies
- Process Improvement
- Improvement Plan Knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Amvic Certified Sales Person
- Security License -
- Class 4 with Q endorsment
- Worker health and safety
- Certified Dispatcher through ITS
Timeline
Ramp Agent
Unifi
11.2024 - Current
Sales Consultant
8844 Auto Sales
08.2024 - Current
Part Time Cashier
Real Canadian Super Store
03.2024 - 10.2024
Sales Associate
Old Navy, Gap
04.2023 - 12.2023
Operation And Marketing Manager
Orient Craft
05.2018 - 02.2023
Business Development Executive
Gaurav International
09.2008 - 06.2018
High School - Humanities
SDPS
Bachelor Of Business Administration - BBA
IEC UNIVERSITY
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