SUMIT BHUTANI
Surrey,BC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through the ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Ola Fleet Technologies Pvt Ltd
2017.02 - 2023.02
- Coordinated accounts payable functions and improved workflow for various staff members.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Input all relevant transactions and supervise them properly within the accounting system.
- Developed reports for senior management to outline expenditures and forecasting.
- Prepare internal and regulatory financial reports; reconcile the account statement
- Evaluated and negotiated contracts to procure favorable financial terms.
- Utilized financial software to prepare consolidated financial statements.
Assistant Manager Service
Bosch Limited
2014.06 - 2015.10
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Generated customer satisfaction surveys to analyze results into action plans.
Assistant Manager Service
Panasonic India Pvt Ltd
2013.07 - 2014.06
- Pre-sales support to the business development team for all technical requirements related to the product.
- Successfully conducted more than 50 POCs with a conversion rate of more than 75%.
- Coordinated with engineering teams on product feature requests from customers.
- Managed service and repairs for Toughbook across South Asia.
- Liaison with the system integrator and end user and facilitation of Toughbook integration to serve client requirements.
- Manage the certification of Toughbook in India.
Assistant Manager Service
Bosch Automotive Service Solutions
2009.09 - 2013.07
- Managing warranty claims and RMA
- Product installation and demo to new clients.
- Identify and fix technical issues faced by users in person or over calls.
- Search for and apply solutions by consulting user manuals, technical manuals, and other documents.
- Support and training to users in response to known technical problems.
- Oversee team members of the department supporting users.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
Education
MBA - Sales And Marketing
Madurai Kamaraj University
India07.2010
Skills
- Microsoft Office
- Oracle
- SAP
- Google Docs
- Zendesk
- DMS
- CRM
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Timeline
Assistant Manager
Ola Fleet Technologies Pvt Ltd
2017.02 - 2023.02
Assistant Manager Service
Bosch Limited
2014.06 - 2015.10
Assistant Manager Service
Panasonic India Pvt Ltd
2013.07 - 2014.06
Assistant Manager Service
Bosch Automotive Service Solutions
2009.09 - 2013.07
MBA - Sales And Marketing
Madurai Kamaraj University
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