Sumirtha Yogarajah
Summary
Experienced in managing customer interactions and delivering effective solutions. Adept at utilizing communication and problem-solving skills to address customer concerns promptly. Possess a deep understanding of fostering positive customer relationships and upholding high service standards, resulting in enhanced customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Accountant
Serendib Paints & Decor - Benjamin Moore Paints
06.2020 - 05.2024
- Compiled reports and summaries to inform management of issues and problems.
- Entered purchase orders and followed up on status to ensure timely delivery.
- Prepared bank deposits, general ledger postings, and financial statements.
- Reconciled accounts efficiently, maintaining accuracy and timeliness.
- Recorded key financial transaction data in database with precision.
- Processed credit card transactions and conducted credit checks against bank statements.
Team Member / Customer Service
Tim Horton's
03.2016 - 01.2020
- Operated tills and processed payments via cash, credit/debit cards, and vouchers.
- Provided information on procedures and addressed customer inquiries.
- Supervised staff and delivered on-the-job training to enhance performance.
- Maintained clean and organized checkout areas while executing additional cleaning tasks.
Teller/ Customer Service Representative
Bank of Ceylon, Sri Lanka
02.2014 - 01.2015
- Supported operational activities (e.g., inventory management, escalated service requests, following up on customer applications, filing, opening, and closing activities).
- Managed, loaded, and reconciled cash transactions between treasury and various branch units.
- Executed routine tasks (e.g., service requests, transactions, queries, etc.).
- Probed to understand customer personal banking and credit card needs and integrated marketing promotions and programs into customer conversations to provide strategic advice.
Education
Accounting And Payroll Diploma Program - Accounting
Taha College
2210 Markham Rd, Scarborough ON M1B 5V608-2024
Ontario Secondary School Diploma -
Scarborough Centre for Alternative Studies
01.2018
Diploma in Accounting and Finance -
AAT Business School
540 Thimbirigasyaya Rd, Colombo 10100, Sri Lanka01.2014
Skills
- Customer service expertise
- Data entry
- Customer satisfaction
- Complaint resolution
- Technical troubleshooting
- Sales and upselling
- Database maintenance
- Account management
- Call handling
- Problem-solving skills
- Bilingual- English & Tamil
- Customer correspondence
Timeline
Accountant
Serendib Paints & Decor - Benjamin Moore Paints
06.2020 - 05.2024
Team Member / Customer Service
Tim Horton's
03.2016 - 01.2020
Teller/ Customer Service Representative
Bank of Ceylon, Sri Lanka
02.2014 - 01.2015
Ontario Secondary School Diploma -
Scarborough Centre for Alternative Studies
Accounting And Payroll Diploma Program - Accounting
Taha College
Diploma in Accounting and Finance -
AAT Business School
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