Sumi Vivekananthan
Toronto,Canada
Summary
Product Manager with 4+ years of experience in the B2B SaaS industry, focusing on customer loyalty, marketing, and online ordering solutions for SMB and mid-market clients. I have managed a wide range of projects including ordering, delivery and point of sale integrations and development on both mobile and web applications.
Overview
4
4
years of professional experience
Work History
Product Manager
TapMango
09.2024 - Current
- Responsible for overseeing the product roadmap in collaboration with the Chief Technical Officer and Engineering Leads, ensuring development priorities aligned with strategic business goals
- Directed development and launch of platform integrations including partnerships with Lightspeed, Uber and Qu POS to enhance product capabilities and reduce churn among clients
- Spearheaded the redesign of the mobile app and enhanced online ordering features, including Checkout as Guest and Promo Code Discounting, resulting in over $2 million in additional revenue across all merchants
- Combined insights from user interviews, cross-functional team discussions and databases to inform product decisions and prioritize MVP features
- Created product requirements, wireframes and user flows in close collaboration with design and engineering teams
Associate Product Manager
TapMango
12.2021 - 09.2024
- Reviewed and prioritized feature requests, wrote JIRA tickets with acceptance criteria and supported team during development
- Led beta testing for new features, working closely with merchants to gather feedback, identify bugs and collaborate with engineering to drive improvements and fixes
- Developed internal training materials and led training sessions for customer success teams to ensure smooth launch of new features
- Authored release notes and external announcements for new product features
Senior Customer Success Manager
TapMango
07.2020 - 12.2021
- Promoted from Customer Success Manager in July 2021 to oversee more complex account setups and manage higher MRR clients
- Managed a client portfolio exceeding $500K ARR, providing onboarding, support, and guidance throughout customer journey
- Successfully launched 50+ merchants with loyalty and ordering solutions, including integrations with Clover, Toast, and Square
- Collaborated with merchants on account strategies, identifying opportunities for growth and implementing actionable plans to enhance product success and reduce churn
- Provided technical support services, working with engineering to quickly resolve product bugs and issues that merchants report
Education
Bachelor of Arts -
University of Waterloo
Waterloo, ONInternational Baccalaureate Diploma -
Victoria Park Collegiate Institute
Toronto, ON05.2008
Skills
- Agile Methodologies
- Stakeholder management
- Project Management
- Working knowledge of SQL
Notes
- Change layout or pick a template that has a cleaner presentation - I think it looks clean as it is. I like it, and also I would just change the font type to Times New Roman and see if that’s even cleaner.
- Should I add a skills section? I need to mention that I’m familiar with SQL, JIRA, Figma etc somewhere - FOR SURE.
- Review all positions and add some measurable results (product adoption, churn, user satisfaction metrics).
Timeline
Product Manager
TapMango
09.2024 - Current
Associate Product Manager
TapMango
12.2021 - 09.2024
Senior Customer Success Manager
TapMango
07.2020 - 12.2021
Bachelor of Arts -
University of Waterloo
International Baccalaureate Diploma -
Victoria Park Collegiate Institute