Ananta Koirala
Lethbridge
Summary
Dynamic team leader with a proven track record at McDonald's, enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and team motivation, I successfully organized workshops that improved service quality, fostering strong client relationships and driving repeat business.
Overview
10
10
years of professional experience
Work History
Team Leader
McDonald's
07.2018 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Organized professional development workshops, contributing to ongoing growth and team expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Bank Teller
Prabhu Bank Limited
06.2015 - 09.2017
- Providing competent and courteous service to members, exceeding their expectations, making them feel at home with accuracy, processing member transactions such as
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing Understanding member needs.
- identifying opportunities to promote Prabhu Bank products and services - referring them to appropriate team members and external partners as required Achieving or exceeding assigned
- Sales and referral goals: Resolve routine member concerns and complaints per our service standards and escalate issues where appropriate. Contributing positively to branch morale.
Education
Diploma - Finance & Insurance
F&I FINANCE SCHOOL
New York City07-2023
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Cash handling
Languages
English
Full Professional
Timeline
Team Leader
McDonald's
07.2018 - Current
Bank Teller
Prabhu Bank Limited
06.2015 - 09.2017
Diploma - Finance & Insurance
F&I FINANCE SCHOOL
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