Sumei Lin
Toronto,ON
Summary
At Sang's Great Seafood Restaurant, I excelled as a Waitress Supervisor, enhancing table turnover and service quality. My adeptness in complaint handling and fostering team collaboration led to significant improvements in customer satisfaction and operational efficiency. Skilled in conflict resolution and training, I ensured our team consistently delivered exceptional service.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
Sang's Great Seafood Restaurant
07.2023 - 12.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Yorkdale Adult Learning Centre
Toronto, ON06-2025
Skills
- Complaint handling
- Customer service
- Conflict resolution
- Order accuracy
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
I often assist immigrant friends who don’t speak English by providing interpretation services at hos
I often assist immigrant friends who don’t speak English by providing interpretation services at hospitals, U.S. visa offices, and Canadian government departments. In addition to Cantonese and Mandarin, I am also fluent in my native dialect, Fuzhou.
Previous Interpreation Experience
I often assist immigrant friends who don’t speak English by providing interpretation services at hospitals, U.S. visa offices, and Canadian government departments. In addition to Cantonese and Mandarin, I am also fluent in my native dialect, Fuzhou.
Timeline
Waitress Supervisor
Sang's Great Seafood Restaurant
07.2023 - 12.2024
High School Diploma -
Yorkdale Adult Learning Centre
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