Sumbul Hussain Khan
Montreal,QC
Summary
Dynamic professional with a proven track record at The Smart School, excelling in customer service and operations management. Skilled in developing efficient front desk procedures and training staff, enhancing guest satisfaction. Adept in problem-solving and utilizing technology to improve service quality, fostering a positive environment for both guests and team members.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
The Smart School
Pakistan
12.2015 - 12.2019
- Managed daily front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and supervised front desk staff, enhancing team performance and customer service quality.
- Developed and implemented standard operating procedures for guest interactions to improve efficiency.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and loyalty.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Maths & Physics Teacher
The Educators School
Pakistan
05.2015 - 02.2017
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching methods to enhance student understanding of complex concepts.
- Facilitated hands-on experiments to foster critical thinking and practical application of physics principles.
- Assessed student performance through formative and summative evaluations, providing constructive feedback for improvement.
- Organized and led extracurricular activities to promote interest in science and technology among students.
- Analyzed educational outcomes to identify areas for curriculum enhancement and student support initiatives.
- Encouraged critical-thinking to understand reasoning behind physics formulas.
Computer Teacher
The Educators School
Pakistan
03.2015 - 02.2017
- Designed interactive curricula to educate students on basic computer competencies.
- Assisted in classroom management, fostering a positive learning environment for diverse learners.
- Integrated educational technology tools to enhance student engagement and learning outcomes.
- Provided one-on-one support to students struggling with computer concepts and software applications.
Education
High School Diploma - Information Technology
Vision It
Pakistan 09.2016
GED - Computer And Information Systems
Govt Girls College
Pakistan 10.2014
Intermediate Certificate - Pre Engineering
Govt College
Pakistan 07.2010
Matriculation - Science
Shamsi Society School
Pakistan 08.2007
Skills
- Computer skills
- Ms office suite
- HTML
- Adobe
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Front desk supplies management
- Customer service management
- Quality assurance
- Operations management
- Administrative skills
- Registration
Languages
English
Professional Working
French
Limited Working
Timeline
Front Desk Manager
The Smart School
12.2015 - 12.2019
Maths & Physics Teacher
The Educators School
05.2015 - 02.2017
Computer Teacher
The Educators School
03.2015 - 02.2017
High School Diploma - Information Technology
Vision It
GED - Computer And Information Systems
Govt Girls College
Intermediate Certificate - Pre Engineering
Govt College
Matriculation - Science
Shamsi Society School