SUMATI SHARMA
Vancouver,BC
Summary
Experienced with site management and operational oversight in construction projects. Utilizes strategic planning and effective resource allocation to maintain project timelines and safety standards. Knowledge of team leadership and conflict resolution in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Best Service Pros – Canada
01.2022 - 12.2024
- Provided direct support to residents and clients, resolving inquiries, complaints, and escalated issues with tact and professionalism.
- Support work tracking and reporting, including maintenance activities, inspections, schedules, and service completion records.
- Assist with cost awareness and performance tracking by maintaining logs, summaries, and documentation for management review.
- Managed scheduling, work orders, and documentation for maintenance and site operations.
- Conduct interior and exterior inspections, identify issues, and prepare reports aligned with work management processes.
- Coordinate contractors and trades; track work status, timelines, and service quality.
- Maintain operational, HR, and time capture records, supporting payroll, attendance, and staffing decisions (PeopleSoft-like systems).
- Assisted in emergency response documentation and incident reporting, demonstrating strong problem-solving skills.
- Supported program administration, ensuring compliance with policies, procedures, and regulations.
- Support office administration, including room bookings, move-ins/outs, equipment coordination, and office relocations.
- Investigate and resolve escalated issues from residents or staff and communicate outcomes to supervisors.
- Assist with emergency response documentation, incident tracking, and follow-up reporting.
- Provide work guidance and coordination to cleaning and site staff as required.
HR Executive
Staffing Solution – India
04.2017 - 03.2020
- Maintained employee records, attendance, leave balances, and training documentation using HR information systems like Jazzhr and ADP, ASANA.
- Supported time capture, scheduling, and workforce reporting for management.
- Assisted with onboarding/offboarding, contract documentation, and compliance tracking.
- Developed and evaluated marketing strategies aligned with organizational goals, market conditions, and cost structures.
- Planned, directed, and coordinated marketing activities and policies to promote products and services in collaboration with advertising and promotion teams.
- Created and maintained standardized marketing templates to support new business development initiatives.
- Prepared administrative and performance reports to support operational and staffing decisions.
- Served as a liaison between employees, supervisors, and external partners.
Education
Master of Business Administration (MBA) -
University Canada West
Vancouver, BC01.2022
Bachelor of Business Administration (BBA) - undefined
Guru Gobind Singh Indraprastha University
India01.2014
Skills
- Field Services & Office Administration
- Work Management Systems (Work Management – exposure)
- Contractor & Vendor Coordination
- Scheduling, Dispatch & Resource Coordination
- Facilities, Fleet & Building Operations Support
- Cost, Performance & Variance Reporting
- Documentation, Records & Compliance
- Time Capture, Attendance & Expense Tracking
- Issue Investigation & Escalation Resolution
LANGUAGES
English – Fluent
Full Professional
Hindi – Fluent
Full Professional
Certification
- Diploma in Administrative Procedures and Office Support
- Risk Management for HR
- Joint Health & Safety Committee (JHSC):
- Right to Refuse & Consultation
- Inspections & Investigations
Timeline
Assistant Site Manager
Best Service Pros – Canada
01.2022 - 12.2024
HR Executive
Staffing Solution – India
04.2017 - 03.2020
Bachelor of Business Administration (BBA) - undefined
Guru Gobind Singh Indraprastha University
Master of Business Administration (MBA) -
University Canada West