Sumanth Reddy Gajjala
Windsor,ON
Summary
Successful Customer Service Representative with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Customer care representative
NTT DATA SERVICES
08.2022 - 12.2022
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards achieved
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Customer care representative
OMEGA HEALTHCARE
01.2021 - 06.2022
- Analyze, Design and Plan the system workflow
- Streamlining the supply chain and finding ways to cut costs without compromising quality every step of the way
- Troubleshooting and resolving the issues
- Providing the customer support and handling the support tickets.
Education
Post-Degree Certificate - Data Analytics For Business
St. Clair College of Applied Arts And Technology
Windsor, ON04.2024
Bachelor of Technology - Mechanical Engineering
AMRITA UNIVERSITY
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Retention Strategies
- Upbeat and Positive Personality
- Collaborative Environments
- Accounts Payable and Accounts Receivable
- Team-Oriented and Cooperative
Timeline
Customer care representative
NTT DATA SERVICES
08.2022 - 12.2022
Customer care representative
OMEGA HEALTHCARE
01.2021 - 06.2022
Post-Degree Certificate - Data Analytics For Business
St. Clair College of Applied Arts And Technology
Bachelor of Technology - Mechanical Engineering
AMRITA UNIVERSITY
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