SUMANT SHARMA
Mississauga,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Sales Representative Lead
Bank Of Montreal
03.2022 - Current
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Evaluated performance against goals and implemented appropriate development plans.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Supervisor/Bartender
The Port House Social Bar & Kitchen
08.2021 - 02.2024
- Resolved customer complaints and adjusted policies to meet changing needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Customer Service Representative
Planet Fitness
11.2019 - 07.2020
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Helped customers every day by approaching conversations with a positive attitude and focusing on customer satisfaction.
Education
Undergraduate Diploma - Business Management
Humber Institute of Technology and Advanced Learning
Toronto, ONHigh School Diploma -
BCM Arya Model Sr. Sec. School
04.2018
Skills
- Brand Promotion
- Strategic Planning
- Creative Direction
- Conflict Resolution
- Customer satisfaction measurement
- Product Knowledge
- Microsoft Office Suite
- Sales expertise
Certification
- Investment Funds in Canada (2024)
- Business Skills for Financial Services
- Excel 2016 Essential Training
- Smart Serve
Timeline
Client Sales Representative Lead
Bank Of Montreal
03.2022 - Current
Supervisor/Bartender
The Port House Social Bar & Kitchen
08.2021 - 02.2024
Customer Service Representative
Planet Fitness
11.2019 - 07.2020
Undergraduate Diploma - Business Management
Humber Institute of Technology and Advanced Learning
High School Diploma -
BCM Arya Model Sr. Sec. School
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