Hi, I’m
SUMANT SHARMA
Mississauga,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
years of professional experience
1
Certification
Work History
Bank Of Montreal
Customer Service Representative
03.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Trained new personnel regarding company operations, policies and services.
The Port House Social Bar & Kitchen
Supervisor/Bartender
08.2021 - Current
Job overview
- Resolved customer complaints and adjusted policies to meet changing needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated work to staff, setting priorities and goals
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Planet Fitness
Customer Service Representative
11.2019 - 07.2020
Job overview
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands
- Successfully handled a high volume of inbound calls while representing offerings such as Gym memberships
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Helped customers every day by approaching conversations with a positive attitude and focusing on customer satisfaction.
Education
Humber Institute of Technology and Advanced Learning
Undergraduate Diploma from Business Management
BCM Arya Model Sr. Sec. SchoolLudhiana
High School Diploma
04.2018
Skills
- Microsoft Word
- Microsoft Excel
- Retail Sales Customer Service
- Sales Expertise
- Asset Management
- Upselling Skills
- Supervising Tellers
- Strategy Planning
Certification
- Business Skills for Financial Services
- Excel 2016 Essential Training
- Smart Serve
Timeline
Customer Service Representative
Bank Of Montreal
03.2022 - Current
Supervisor/Bartender
The Port House Social Bar & Kitchen
08.2021 - Current
Customer Service Representative
Planet Fitness
11.2019 - 07.2020
Humber Institute of Technology and Advanced Learning
Undergraduate Diploma from Business Management
BCM Arya Model Sr. Sec. School
High School Diploma
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