Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sumanpreet Kaur

Saskatoon,SK

Summary

Dedicated Customer Service Manager with a strong focus on communication, active listening, and decision-making. Successfully trained and mentored teams to enhance customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Walmart
Saskatoon, Saskatchewan
05.2025 - Current
  • Managed customer inquiries and resolved issues efficiently.
  • Trained and mentored new customer service representatives.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Monitored staff performance to ensure adherence to customer service standards.

Machine Operator

Give and go
Etobicoke, Ontario
05.2023 - 02.2025
  • Operated machinery for efficient production of baked goods.
  • Monitored equipment performance to ensure smooth operations.
  • Assisted in training new operators on machine functions and safety protocols.
  • Followed standard operating procedures for equipment usage and maintenance.

Cleaning Team Leader

house
Etobicoke, Ontario
09.2023 - 08.2024
  • Trained and mentored team members on effective cleaning techniques and safety protocols.
  • Provided guidance to cleaners on proper cleaning techniques and procedures.
  • Supervised, monitored and evaluated the performance of cleaning staff.

Education

Level-1 - Early Childhood Educator Assistant

Silver Oak College
Surrey, BC
12-2025

Two Year of Diploma - Hospitality Management

Cambrian College
Brampton, ON
08-2024

Skills

  • Customer service
  • Team building
  • Safety compliance
  • Decision-making
  • Skilled multi-tasker
  • Child development
  • Communication
  • Active listening
  • Multitasking

Timeline

Customer Service Manager

Walmart
05.2025 - Current

Cleaning Team Leader

house
09.2023 - 08.2024

Machine Operator

Give and go
05.2023 - 02.2025

Level-1 - Early Childhood Educator Assistant

Silver Oak College

Two Year of Diploma - Hospitality Management

Cambrian College
Sumanpreet Kaur