Dedicated Customer Service Manager with a strong focus on communication, active listening, and decision-making. Successfully trained and mentored teams to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
Saskatoon, Saskatchewan
05.2025 - Current
Managed customer inquiries and resolved issues efficiently.
Trained and mentored new customer service representatives.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Monitored staff performance to ensure adherence to customer service standards.
Machine Operator
Give and go
Etobicoke, Ontario
05.2023 - 02.2025
Operated machinery for efficient production of baked goods.
Monitored equipment performance to ensure smooth operations.
Assisted in training new operators on machine functions and safety protocols.
Followed standard operating procedures for equipment usage and maintenance.
Cleaning Team Leader
house
Etobicoke, Ontario
09.2023 - 08.2024
Trained and mentored team members on effective cleaning techniques and safety protocols.
Provided guidance to cleaners on proper cleaning techniques and procedures.
Supervised, monitored and evaluated the performance of cleaning staff.