Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sumanpreet Kaur

Niagara Falls,ON

Summary

Dynamic team player with a proven track record at Tim Hortons, excelling in customer service and complaint resolution. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Demonstrated strong teamwork and time management skills, contributing to a positive work environment and efficient operations during peak periods.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Tim Hortons
05.2024 - Current
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Increased sales through effective product placements and persuasive communication skills.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Improved customer satisfaction by quickly helping each person find desired items.

Team Member

Tim Hortons
10.2022 - 04.2024
  • Assisted team with daily operational tasks to ensure efficient workflow.
  • Learned safety protocols and adhered to company guidelines to maintain a secure environment.
  • Supported customer service efforts by addressing inquiries and providing product information.
  • Collaborated with team members to achieve common goals and enhance overall productivity.
  • Maintained cleanliness and organization of workspace to promote a positive work atmosphere.
  • Adapted quickly to new tasks and responsibilities, demonstrating flexibility in fast-paced environments.
  • Engaged in training initiatives to develop skills and improve job performance over time.
  • Contributed to inventory management by assisting in stock replenishment and organization efforts.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

General Arts And Science

Niagara College Canada
Niagara-on-the-Lake, ON
04.2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Collaboration and teamwork
  • Cash handling
  • Cleaning
  • Following instructions
  • Attention to detail
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Heavy lifting
  • Complaint resolution
  • Multitasking Abilities
  • Time management
  • Active listening
  • Multitasking
  • Team leadership
  • Problem-solving abilities
  • Teamwork

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

CPR and First Aid

Security Guard

Early Childhood Assistant

Smart Serve

Timeline

Team Member

Tim Hortons
05.2024 - Current

Team Member

Tim Hortons
10.2022 - 04.2024

General Arts And Science

Niagara College Canada

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Sumanpreet Kaur