SUMANPREET KAUR
Brampton
Summary
Experienced and detail-oriented Customer Service Representative with over [6 years in the trucking and logistics industry. Skilled in managing transportation schedules, coordinating with dispatch and drivers, and resolving shipment-related issues efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
WHITE CLIFF LOGISTICS INC
03.2022 - Current
- Act as the first point of contact for clients regarding freight scheduling, delivery updates, and issue resolution.
- Coordinate closely with dispatchers and drivers to ensure on-time pickups and deliveries.
- Track shipments using TMS software and provide real-time updates to customers.
- Handle customer complaints professionally, resolving over 90% of issues without escalation.
- Prepare and review documentation including BOLs, delivery receipts, and load manifests.
BSF TRANSPORT INC
Dispatcher
04.2019 - 03.2023
- Maintained constant communication between clients and drivers to ensure delivery expectations were met.
- Logged shipment issues and delays in CRM and TMS systems, following up with customers to ensure satisfaction.
- Assisted in creating optimal route plans to reduce delivery times and fuel costs.
- Collaborated with operations and warehouse teams to solve freight discrepancies
TSC THE SHOPPING CHANNEL
Customer Service Represenative
01.2018 - 03.2019
- Handle customer inquiries related to order status, shipping, returns, and exchanges via phone, email, or chat.
- Assist with placing and tracking orders made through shopping channels, ensuring accurate and timely fulfillment.
- Resolve complaints related to damaged or missing items, late deliveries, and incorrect orders.
- Work with logistics partners to trace delayed or lost packages.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Build trust by providing consistent, reliable, and knowledgeable service
- Flag frequent product issues or customer complaints for quality control follow-up.
- Report packaging or labeling problems that may affect customer experience.
Education
High School Diploma -
LAMBTON COLLEGE
04-2018
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
Timeline
Customer Service Manager
WHITE CLIFF LOGISTICS INC
03.2022 - Current
BSF TRANSPORT INC
Dispatcher
04.2019 - 03.2023
TSC THE SHOPPING CHANNEL
Customer Service Represenative
01.2018 - 03.2019
High School Diploma -
LAMBTON COLLEGE
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