Sumanpreet Kaur
Richmond,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Stanley Park Tap House
02.2021 - Current
- Company Overview: Taphouse YVR Airport
- Provided exceptional service in a high-volume environment, ensuring customer satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- trained new staff on bartending techniques
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Dennys Restaurant
07.2019 - 02.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
White Spot
01.2020 - 02.2021
- Assisted in maintaining a welcoming atmosphere and ensured timely service
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
White Spot HMS Host
02.2019 - 06.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Tandoori Flame Buffet
03.2018 - 02.2019
- Company Overview: Surrey
- Delivered outstanding service to guests, managing large groups and events
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Immigration Assistant - Immigration Assistant
Cdi College
Surrey, BC11-2023
Associate of Science - Biology
Capilano University
North Vancouver, None01-2020
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Cash handling
- Cleanliness standards
- Professional appearance
- Food safety practices
- Service prioritization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Serve it right
Timeline
Server/Bartender
Stanley Park Tap House
02.2021 - Current
Server
White Spot
01.2020 - 02.2021
Server
Dennys Restaurant
07.2019 - 02.2021
Server
White Spot HMS Host
02.2019 - 06.2019
Server
Tandoori Flame Buffet
03.2018 - 02.2019
Immigration Assistant - Immigration Assistant
Cdi College
Associate of Science - Biology
Capilano University
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