Sumanpreet Kaur
Orillia,ON
Summary
Dynamic professional with a proven track record in team leadership and customer satisfaction at Coffee and Bagels. Known for fostering positive relationships and excelling in collaborative environments, while demonstrating creativity in problem-solving. Committed to safety and cleanliness, with expertise in relationship building and innovative service improvements that consistently enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
McDonalds
Brampton, Ontario
09.2024 - 12.2024
- Maintained positive working relationship with fellow staff and management.
- Collaborated with team members to achieve project milestones within set deadlines.
- Resolved customer issues promptly in a professional manner.
- Addressed customer needs, responding to specific requests.
- Collaborated with team members to achieve daily goals.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Assistant Manager
Coffee and Bagels
Amritsar , Punjab
03.2022 - 06.2024
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
Nail Technician
Headmasters Salon
Amritsar , Punjab
06.2021 - 01.2022
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Completed daily customer appointments and updated master schedule.
- Utilized customer feedback to improve services offered at the salon.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Attended continuing education courses related to nail care techniques.
Education
Bachelor of Arts And Bachelor of Education - Education
Lakehead University
Orillia, ON08-2029
High School Diploma -
Mussoorie International Public School
Amritsar 03-2021
Skills
- Cleaning
- Dependability and reliability
- Creativity and innovation
- Safety
- Teamwork and collaboration
- Positive attitude
- Relationship building
- Social interaction
- Respectful and compassionate
- Community activities
Certification
- Certified in Post Graduate Diploma in Cosmetology from Orane school of beauty and wellness.
Availability (Part-time)
- Monday
- Wednesday
- Friday
- Saturday
- Sunday
Timeline
Team Member
McDonalds
09.2024 - 12.2024
Assistant Manager
Coffee and Bagels
03.2022 - 06.2024
Nail Technician
Headmasters Salon
06.2021 - 01.2022
Bachelor of Arts And Bachelor of Education - Education
Lakehead University
High School Diploma -
Mussoorie International Public School
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