Sumanpreet Kaur
Brampton
Summary
Expert in mathematical proficiency and active listening, adept at creating supportive environments that promote academic growth and customer satisfaction.
Demonstrates patience, empathy, and critical thinking in dynamic settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Computer Cafe
01.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
Teacher
Guru Nanak Public School
05.2021 - 01.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Post Graduate Diploma - Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2025
Bachelor of Science - Computer Science
Guru Nanak Dev University
Punjab,india04.2019
Skills
- Patience and Empathy
- Homework Assistance
- Mathematical proficiency
- Peer Tutoring
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Computer Cafe
01.2023 - 01.2024
Teacher
Guru Nanak Public School
05.2021 - 01.2023
Post Graduate Diploma - Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Guru Nanak Dev University
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