Sumanpreet Kaur

⦁ Responsible for migration of Server from Dell R620 to HPE ProLiant DL360 Gen 10 Windows 2008 to Windows 2019.

⦁ Responsible for Installation of New Servers, Data Backup from Old server to new server.

⦁ Install, Configure, and Troubleshoot Hardware, including Laptops, Printers, and network equipment.

⦁ Troubleshooting the VM performance issue using the Sys track and Lakeside and Citrix studio.

⦁ Migration of Virtual Desktop from one Cluster to another.

⦁ Had Performed the Virtual Machine delete activity using the script.

⦁ Manage Software Deployment and distribution through SCCM, ensuring timely updates and installations on a network of windows devices.

• Enhanced overall network performance with regular maintenance and updates.
• Reduced network downtime by proactively monitoring and troubleshooting system issues.
• Increased customer satisfaction by providing prompt technical support for reported incidents and service requests.
• Designed and evaluated WAN and LAN connectivity technologies.
• Monitored network hardware operations to evaluate proper configuration.

• ⦁ Diagnose Servers, and Routers Switches with help of Software and Hardware.
• ⦁ Strong knowledge of Mac-OS and Hardware as well as MS Windows Operating Systems (Windows 2012R2/16), Server Hardware and Software, MS Office products such as 365, Encryption solutions, and Collaboration tools such as WebEx and MS Teams.
• ⦁ Installing and Configuring Computer Networks and Systems.
• ⦁ Manage and Enhance existing Network Infrastructure.
• ⦁ Perform On-Site and Remote Technical support for Incidents detected by Monitoring systems.
• ⦁ Strong team player with Excellent Communication and Interpersonal Skills.

⦁ Deep knowledge of Networking Infrastructure (cisco routers, Cisco switches, DNS, DHCP, Wi-Fi).

⦁ Have been involved in incident response, managing and mitigating security incidents.

⦁ Maintain internal infrastructure including laptops and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. Provide on-call support to server outages.

⦁ Perform routine and scheduled Audits of the systems, including all backups.

• Adding, removing, or updating user information like passwords or internal email addresses.